Conversational AI stories - Page 3

Docplanner rolls out AI voice booking agent with Twilio

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Docplanner's AI voice agent, built on Twilio tech, has doubled doctor bookings and onboarded 1,300 clinicians in just three days.

JAAQ raises GBP £13 million to expand mental health platform

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London mental health AI platform JAAQ raises GBP £13 million Series A to embed clinically governed support into employers' and insurers' apps.

NeuReality names Shalini Agarwal to boost NR-NEXUS platform

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NeuReality taps ex-Google AI Product Leader Shalini Agarwal as Senior Adviser to steer strategy and scale its NR-NEXUS inference platform.

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Starling launches UK-first AI assistant for banking

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Starling launches an in-app agentic AI assistant for personal accounts, claiming a UK first in conversational money management tools.

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Constructor debuts AI agent for eCommerce merchandising

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Constructor unveils Merchant Intelligence Agent, an AI copilot to explain, optimise and automate eCommerce search and merchandising decisions.

Infobip report marks shift to omnichannel AI messaging

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Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

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Graylog unveils explainable AI tools for lean SecOps

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Graylog launches explainable AI and agentic workflows to help lean SecOps teams automate threat triage, investigations and response.

VerbaFlo raises $7m to scale AI real estate platform

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VerbaFlo secures $7m seed funding led by Pi Labs to scale its multilingual AI platform for rental housing operators worldwide.

Snowflake unveils Project SnowWork for agentic AI work

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Snowflake debuts Project SnowWork, an “agentic” AI platform that turns conversational prompts into governed, end-to-end business execution.

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Kore.ai unveils platform to tackle enterprise AI sprawl

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Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.

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Accenture, Databricks launch group to scale AI agents

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Accenture and Databricks launch a joint group to help enterprises move AI agents from pilots to large-scale, production deployments.

Workday unveils Sana, an AI hub for HR, finance & apps

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Workday launches Sana, a conversational AI hub to search, act and automate workflows across its HR, finance tools and third-party apps.

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Governments to deploy AI agents, tighten oversight by 2029

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Most governments will lean on AI agents for routine decisions by 2028, with stricter explainability and human oversight baked in by 2029.

AI investment surges as firms lag on omnichannel CX

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AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

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Experian launches postcode credit score app in ChatGPT

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Experian launches a postcode-based credit score comparison app inside ChatGPT, aiming to boost transparency and engagement among UK users.

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BrightEdge unveils AI tools to track search visibility

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BrightEdge launches AI tools to show brands how they appear in generative search answers and how AI agents crawl and interpret their sites.

Seedtag unveils Liz Agent AI to speed media planning

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Seedtag launches Liz Agent, an AI media planning assistant that turns chat-style briefs into end-to-end contextual campaigns in minutes.

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Algolia powers AI search overhaul for Club Med website

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Algolia's AI now powers Club Med's global site search, promising faster trip discovery, smarter filters and higher direct online bookings.

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RingCentral unveils AIR Pro no-code AI contact agents

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RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.

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Fortinet unveils FortiOS 8.0 with AI & quantum-safe

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Fortinet launches FortiOS 8.0, adding AI governance, flexible SASE deployment and post-quantum cryptography across its Security Fabric.