Conversational AI stories - Page 7
OpenAI to charge 4% fee on Shopify ChatGPT checkout
Tue, 3rd Feb 2026
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martech
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commerce systems
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payment technologies
OpenAI will levy a 4% fee on Shopify merchants for sales made via ChatGPT's integrated instant checkout from late January 2026.
TheyDo unveils Analyst Agent for customer journey AI
Fri, 30th Jan 2026
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data analytics
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digital transformation
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cx
TheyDo launches Analyst Agent, an AI tool in its journey platform that answers plain-language questions by analysing customer journey data.
ControlUp buys Unipath to boost agentic AI automation
Thu, 29th Jan 2026
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hcm
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it automation
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risk & compliance
ControlUp snaps up Unipath to fold security automation into its platform and push deeper into agentic AI for autonomous endpoint management.
Luminance unveils AI platform to tackle 'enterprise amnesia'
Thu, 29th Jan 2026
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digital transformation
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risk & compliance
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erp
Luminance launches AI platform to capture contract memory and combat 'enterprise amnesia', promising 90% faster negotiations.
Kore.ai secures new funding to scale agentic AI tools
Wed, 28th Jan 2026
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saas
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digital transformation
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hyperscale
Kore.ai lands fresh backing led by AllianceBernstein to grow its enterprise agentic AI platform and accelerate global expansion plans.
CommBox unveils Era AI Voice to transform call centres
Wed, 28th Jan 2026
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uc
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digital transformation
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cx
CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.
Keyloop to buy Motortech.ai to boost dealer AI tools
Mon, 26th Jan 2026
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uc
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digital transformation
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cx
Keyloop moves to acquire Motortech.ai, aiming to embed its AIME conversational agent across Fusion tools used by car dealers worldwide.
Vection wins award for Algho inclusive sign AI tool
Fri, 23rd Jan 2026
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network infrastructure
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smart cities
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data privacy
Vection wins Dell and Intel award for Algho Sign Language AI, a real-time Italian sign translation system using a 3D digital human avatar.
8x8 extends Secure Pay for global digital payments
Fri, 23rd Jan 2026
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uc
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data protection
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manufacturing
8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.
GWI unveils Agent Spark to power AI with real audience data
Fri, 23rd Jan 2026
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data protection
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data analytics
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genai
GWI launches Agent Spark, plugging its first-party audience data into ChatGPT, Claude and Copilot to ground AI marketing insight in reality.
Simwood debuts on-net AI agents for carriers, MSPs
Thu, 22nd Jan 2026
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saas
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crm
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uc
Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.
ServiceNow deepens OpenAI deal to power voice, agents
Thu, 22nd Jan 2026
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saas
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digital transformation
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it automation
ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.
ServiceNow deepens OpenAI pact to power voice-first AI
Wed, 21st Jan 2026
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digital transformation
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it automation
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rpa
ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.
Tech Mahindra's multilingual AI honoured by WEF MINDS
Wed, 21st Jan 2026
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cx
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martech
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ai
Tech Mahindra's sovereign multilingual AI, handling millions of queries in Hindi, Bahasa and regional dialects, is honoured by WEF's MINDS.
Litera brings AI-powered Litera One workflows to iOS
Wed, 21st Jan 2026
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saas
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document management
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digital transformation
Litera debuts Litera One Mobile for iOS, bringing AI agent Lito and synced drafting, review and knowledge tools to lawyers on the move.
OpenAI to test ads as ChatGPT Go expands across US
Tue, 20th Jan 2026
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saas
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data protection
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cx
OpenAI rolls out USD $8-a-month ChatGPT Go across the US and prepares to trial clearly labelled ads for free and Go users.
Elyos AI raises USD $13m to scale trade service agents
Mon, 19th Jan 2026
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saas
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uc
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rpa
Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.
Infobip refreshes leadership team with four promotions
Fri, 16th Jan 2026
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uc
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digital transformation
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cx
Infobip promotes four long-serving executives to refreshed leadership roles, adding a Chief Innovation Officer and elevating alliances to the Board.
ProGlove unveils AI tools to cut strain, boost safety
Thu, 15th Jan 2026
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manufacturing
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digital transformation
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iot
ProGlove launches AI analytics and a voice assistant to cut ergonomic strain, sharpen warehouse safety and boost frontline productivity.
Salesforce launches AI Slackbot as workplace agent
Thu, 15th Jan 2026
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saas
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crm
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martech
Salesforce rolls out upgraded Slackbot, turning the chat app into an AI-powered workplace agent for Business+ and Enterprise+ users.