Customer engagement stories - Page 30
Gartner’s four musts for digital customer service
Wed, 13th Feb 2019
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crm
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cx
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martech
Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.
How RingCentral aims to expand its customer engagement portfolio
Tue, 15th Jan 2019
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uc
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cx
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martech
RingCentral is set to acquire Connect First, enhancing its customer engagement portfolio with a robust outbound/blended communication platform.
Turning customer data into a competitive advantage
Wed, 26th Dec 2018
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crm
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cx
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martech
Retailers have historically struggled with access to customer data—perhaps the most valuable, untapped resource in businesses today.
Soul Machines' virtual humans go mainstream
Mon, 17th Dec 2018
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gaming
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crm
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cx
An Auckland AI firm renowned for its work creating ‘digital humans’ is now unleashing its creativity to the wider market.
New digital business means “The cloud is no longer enough”
Tue, 27th Nov 2018
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crm
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uc
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cx
Gartner research shows that as the need for beyond-edge customer engagement rises, infrastructure service providers need to follow suit.
How businesses can enhance customer service using new technology
Fri, 2nd Nov 2018
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crm
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uc
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cx
Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.
VExpress to distribute Premier cloud contact solution
Wed, 10th Oct 2018
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cx
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martech
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premier technologies
The partnership with Premier Technologies gives VExpress resellers access the Premier Contact Point offering for customer engagement.
Verint takes two Frost & Sullivan honours
Tue, 9th Oct 2018
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uc
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data analytics
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cx
In Frost & Sullivan’s APAC contact centre app report, Verint led all vendors, ranking top among 40 companies included in the analysis.
Three CX myths to avoid, according to Gartner
Tue, 2nd Oct 2018
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edutech
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crm
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cx
Gartner’s research has shown that three of the most common pieces of advice on customer experience could actually be holding back your RoI.
Using technology to inspire customers
Wed, 19th Sep 2018
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crm
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uc
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cx
Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.
Seven strategies for doing business in a post-digital world
Mon, 17th Sep 2018
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crm
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cx
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martech
You’ve done the digital transformation project. Now what? Many organisations are shifting their mode of operation.
Are we in danger of losing the softer side of customer service?
Mon, 17th Sep 2018
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crm
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uc
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cx
More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.
Time to rethink your mobile customer engagement strategy
Tue, 3rd Jul 2018
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uc
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cx
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martech
The reality for most organisations is that they don’t have a complete understanding of the mobile needs and expectations of customers.
Verint named in second Gartner Magic Quadrant this year
Wed, 6th Jun 2018
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uc
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cx
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martech
Verint is the only company recognised in both 2018 Magic Quadrants for the CRM Customer Engagement Centre and Workforce Engagement Management.
Four ways social media management software is transforming CX
Fri, 1st Jun 2018
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crm
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cx
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martech
Gartner’s 2017 Customer Experience in Marketing Survey indicated that 67% of companies feel they compete mostly or completely on the basis of CX.
Want to foster meaningful customer relationships? Here's how the cloud can help
Mon, 5th Mar 2018
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crm
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cx
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martech
As customer expectations soar, SAP Hybris shows how a modern cloud CRM solution can transform customer relationships and drive sales performance.
5 ways your eCommerce site can drive value this holiday season
Thu, 30th Nov 2017
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cx
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martech
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commerce systems
Boost your eCommerce revenue this holiday season: Discover five expert tips to make your site festive, engaging, and primed for increased sales.
Gallery: Macquarie Telecom takes partners sky high
Thu, 23rd Nov 2017
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cx
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martech
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partner programmes
Patrons of Macquarie Telecom were treated to amazing views of Sydney Harbour, wining and dining 50 feet above ground at the rocks.
‘Human-like’ chatbots may change the way we shop
Mon, 13th Nov 2017
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uc
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cx
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martech
Human-like chatbots, still in need of refinement, could soon transform shopping with smarter, emotionally aware interactions, says GlobalData.
Survey shows companies with best tech also have best customer experience
Thu, 12th Oct 2017
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crm
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uc
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data analytics
A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.