Customer engagement stories - Page 31
eCommerce perceived and real user needs differ: Storyblok
Wed, 1st Mar 2023
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ecm
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cx
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martech
Storyblok survey of 6,000 consumers and 500 business leaders reveals a significant divide between eCommerce businesses' perceived customer needs and reality.
Talend appoints Casey George as Chief Revenue Officer
Fri, 11th Nov 2022
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data analytics
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hyperscale
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public cloud
Casey George appointed as Talend's Chief Revenue Officer, bringing expertise in scaling SaaS companies and accelerating growth.
Chargeback911 appoints Pelwasha Faquiryan as Chief Growth Officer
Fri, 21st Oct 2022
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cx
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martech
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customer engagement
Chargeback911 appoints Pelwasha 'Pel' Faquiryan as Chief Growth Officer. Faquiryan will focus on enhancing Chargebacks911's long-term performance.
ONGO appoints Aye Myat Khine as CEO
Fri, 16th Sep 2022
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cx
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martech
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customer engagement
Amy Myat Khine appointed as CEO of ONGO, the largest digital payment platform for businesses in Myanmar, succeeding Allen Gilstrap.
Microsoft appoints Nicole Dezen as chief partner officer & global partner solutions corporate vice president
Fri, 22nd Jul 2022
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cx
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martech
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microsoft
Microsoft appoints Nicole Dezen as chief partner officer & global partner solutions corporate VP to unlock growth and innovation with partners worldwide.
Twilio appoints Reeny Sondhi & Amy Holcroft as chief digital officer & chief privacy officer
Fri, 6th May 2022
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data analytics
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cx
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martech
Twilio hires chief digital officer and chief privacy officer to protect customers' digital rights and privacy in an increasingly digitized world.
Flintfox appoints Chris Dieringer as Chief Customer Officer
Fri, 1st Apr 2022
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digital transformation
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cx
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martech
Microsoft industry veteran Chris Dieringer becomes Chief Customer Officer to oversee customer experience at Flintfox.
Genesys looks to humanise customer experiences with latest release
Fri, 8th Oct 2021
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crm
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uc
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cx
Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.
Three key areas of modern digital experiences that organisations need to keep an eye on
Fri, 27th Aug 2021
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crm
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cx
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martech
Digital technologies drive personalised experiences and operational efficiencies. Organisations must adapt to engage customers and employees.
Unity4 and Daisee partner to automate CX quality management
Mon, 31st Aug 2020
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crm
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uc
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cx
Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.
How digital print can keep retail spaces 'instagrammable'
Mon, 1st Jul 2019
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cx
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martech
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printing
Digital print services can give retail spaces the flashy edge needed for an attractive décor to provide an engaging customer experience.
Check Point launches engagement-based partner programme
Thu, 21st Feb 2019
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cx
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martech
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partner programmes
The new Check PointS partner programme directly rewards solution providers for activities that deepen customer relationships such as C-suite meetings.
Using technology to inspire customers
Wed, 19th Sep 2018
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crm
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uc
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cx
Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.
Time to rethink your mobile customer engagement strategy
Tue, 3rd Jul 2018
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uc
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cx
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martech
The reality for most organisations is that they don't have a complete understanding of the mobile needs and expectations of customers.
Want to foster meaningful customer relationships? Here's how the cloud can help
Mon, 5th Mar 2018
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crm
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cx
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martech
As customer expectations soar, SAP Hybris shows how a modern cloud CRM solution can transform customer relationships and drive sales performance.