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Customer Loyalty Stories - Page 29

UK Stories

Customer Loyalty stories

Brits prefer pest infestation over poor customer service, study reveals
Unified Communications

Brits prefer pest infestation over poor customer service, study reveals

Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.

By Sean Mitchell • 3 min read • Wed, 31st Jan 2024
High street revival: Pop-up stores surge as shopping habits shift
Customer Experience

High street revival: Pop-up stores surge as shopping habits shift

UK's high street experiences an unexpected bounce back as experiential stores and pop-up shops gain momentum, with net store closures at their lowest since 2017.

By Kaleah Salmon • 3 min read • Mon, 22nd Jan 2024

Global Stories

Customer Loyalty stories

How Innovative Loyalty Programs Boost Customer Retention
Customer Experience

How Innovative Loyalty Programs Boost Customer Retention

Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.

By Jonathan Reeve • 13 min read • Mon, 19th Feb 2024
BMO partners with Dynatrace to upscale digital banking capabilities
Fintech

BMO partners with Dynatrace to upscale digital banking capabilities

BMO joins forces with tech firm Dynatrace to bolster their digital banking facilities, leading to efficient problem-solving and enhanced customer experiences.

By Kaleah Salmon • 3 min read • Thu, 15th Feb 2024
Enhancing eCommerce customer loyalty: The power of personalised journeys and automation
Customer Relationship Management

Enhancing eCommerce customer loyalty: The power of personalised journeys and automation

Harnessing the power of personalised customer journeys and marketing automation, eCommerce ventures focus on customer retention and growth, with platforms like Oncord leading the charge.

By Jason Carr • 3 min read • Wed, 14th Feb 2024
Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Customer Experience

Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push

Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.

By Shannon Williams • 2 min read • Wed, 7th Feb 2024
Airtime Rewards & O2 launch exclusive cashback campaign in February
Customer Experience

Airtime Rewards & O2 launch exclusive cashback campaign in February

Airtime Rewards and O2 give an economic boost through an exclusive cashback initiative in February, allowing O2 customers to offset phone bills with purchases from over 180 retail partners.

By Kaleah Salmon • 3 min read • Tue, 6th Feb 2024
Revolutionising the Future of Loyalty: Insights from Industry Leaders
Data Analytics

Revolutionising the Future of Loyalty: Insights from Industry Leaders

Industry heavyweights shed light on the future of brand loyalty, stressing the importance of technological innovation, personalisation and ethical engagement.

By Sean Mitchell • 3 min read • Mon, 5th Feb 2024
UK businesses set for growth in 2024, according to report
Customer Experience

UK businesses set for growth in 2024, according to report

UK businesses are projected to see significant growth in 2024, amidst the post-pandemic landscape, suggests Square's Future of Commerce report.

By Shannon Williams • 3 min read • Wed, 31st Jan 2024
Loyalty programs and innovation, experts reveal all
Customer Experience

Loyalty programs and innovation, experts reveal all

As technology advances and consumer behaviours evolve, loyalty programs require new-age strategies, explain Australian Loyalty Association (ALA) experts and emerging talent in all-inclusive interviews.

By Jonathan Reeve • 6 min read • Wed, 31st Jan 2024
Dynatrace appoints Laura Heisman as new Chief Marketing Officer
Virtualisation

Dynatrace appoints Laura Heisman as new Chief Marketing Officer

Unified observability and security pioneer, Dynatrace, appoints Laura Heisman, seasoned marketing executive and advocate for women in tech, as their new Chief Marketing Officer.

By Imee Dequito • 3 min read • Mon, 22nd Jan 2024
Eagle Eye launches EagleAI for grocery, retail personalisation
Data Analytics

Eagle Eye launches EagleAI for grocery, retail personalisation

Eagle Eye debuts data science solution EagleAI, promising bespoke promotions and heightened customer loyalty for global retailers and grocers via AI-powered personalisation.

By Kaleah Salmon • 3 min read • Mon, 15th Jan 2024
Egress experts predict wave of AI weaponisation in cyber threats for 2024
Unified Communications

Egress experts predict wave of AI weaponisation in cyber threats for 2024

Egress forecasts AI-powered cyber threats to soar in 2024, with cybercriminals exploiting artificial intelligence.

By Kaleah Salmon • 3 min read • Wed, 27th Dec 2023
Optimizely leaders predict AI surge & focus on customer loyalty in 2024
Customer Experience

Optimizely leaders predict AI surge & focus on customer loyalty in 2024

Optimizely chiefs expect AI uprising and increased customer loyalty focus in 2024. .

By Kaleah Salmon • 3 min read • Wed, 27th Dec 2023

Stories from Other Regions

Customer Loyalty stories

Vonage to boost Southern Cross Credit Union's customer support
Unified Communications

Vonage to boost Southern Cross Credit Union's customer support

Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.

By Kaleah Salmon • 3 min read • Wed, 14th Feb 2024
$74 billion loss risk for firms from poor customer service
Customer Experience

$74 billion loss risk for firms from poor customer service

Australian businesses face an annual financial risk of AU$74bn due to poor customer service, reveals Qualtrics' study.

By Shannon Williams • 3 min read • Tue, 13th Feb 2024
Australian privacy concerns rise over Generative AI, Cisco study shows
Customer Experience

Australian privacy concerns rise over Generative AI, Cisco study shows

Cisco's latest Data Privacy Benchmark Study reveals growing concerns about AI privacy risks, with 27% of organisations banning GenAI applications, and trust issues hampering AI development.

By Catherine Knowles • 3 min read • Wed, 31st Jan 2024