Customer retention stories
Indian banks pivot loyalty points to travel experiences
Last week
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customer retention
Indian banks are overhauling loyalty schemes, swapping cashback for travel, lounges and lifestyle perks to lure Gen Z and affluent cardholders.
WatchGuard launches Open MDR to unify MSP security
Last week
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customer retention
WatchGuard unveils Open MDR, offering MSPs unified 24/7 threat detection and response across mixed security estates without tool rip-and-replace.
E2e-assure sees surge in UK-sovereign OT security demand
Last week
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customer retention
E2e-assure reports rising UK-sovereign OT security demand, adding 18 customers and multi-million revenue as regulation and risk intensify.
SaleCycle buys BEYABLE to build unified eCommerce stack
Last week
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customer retention
SaleCycle snaps up French personalisation specialist BEYABLE to create a unified European eCommerce marketing and conversion platform.
Ingram Micro on why Australian MSPs are betting on hyperautomation
Last week
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customer retention
Hyperautomation helps MSPs boost margins, overcome skills shortages and unlock new revenue by automating audits, compliance and network management.
Eagle Eye unveils AI tool for real-time retail offers
Last week
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customer retention
Eagle Eye has launched an AI-powered Personalised Promotions tool to deliver real-time, individual retail offers at massive scale.
Klaviyo predicts AI voice shopping & smart returns
Last week
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customer retention
Klaviyo forecasts 2026 surge in AI voice shopping, automated returns and connected-device purchases reshaping how consumers buy.
Zendesk flags APAC demand for transparent, smarter AI CX
Last week
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customer retention
Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.
CelcomDigi debuts PhoneFIX monthly device repair plan
Last week
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customer retention
CelcomDigi launches PhoneFIX, a monthly repair plan from RM3 offering same-day fixes for phones bought from any retailer in Malaysia.
B2B data cleansing: Improving business data quality
Last week
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customer retention
Clean B2B data boosts marketing, sales and compliance; profiling, validating and standardising records cuts waste and sharpens decisions.
HowNow bets on vertical AI agents reshaping UK work
This month
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customer retention
UK learning platform HowNow backs domain-specific AI agents to join teams as ‘colleagues’ by 2026, reshaping workflows and competition.
Quiet quitting exposes the fragility of customer loyalty
This month
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customer retention
Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.
Freshworks hires Kady Srinivasan as AI era marketing chief
This month
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customer retention
Freshworks names AI-focused marketer Kady Srinivasan as CMO to sharpen its global brand and go-to-market engine in crowded SaaS markets.
AI reshapes loyalty, super apps & customer engagement
Last month
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customer retention
AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.
The email you almost sent: Why skipping verification costs you customers
Last month
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customer retention
Skipping email verification can throttle your campaigns, wreck deliverability, and quietly bleed customers from every send you make.
CelcomDigi revamps ONE bundle with 5G, fibre & Disney+
Last month
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customer retention
CelcomDigi debuts revamped ONE bundles with 500Mbps fibre, unlimited 5G mobile lines and Disney+ streaming for Malaysian households.
SquadStack.ai unveils in-app voice AI to cut drop-offs
Last month
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customer retention
SquadStack.ai launches in-app voice AI assistant to guide users in real time, aiming to curb high-intent drop-offs across key digital journeys.
Data quality issues - Top causes and consequences
Last month
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customer retention
Flawed, fragmented data is wasting time, money and AI potential; firms must fix ownership, visibility and tooling to restore trust.
Sage predicts trust & agentic AI will reshape channel
Last month
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customer retention
Sage’s Gretchen O’Hara says trust and agentic AI will determine which channel partners win, grow and keep customers by 2026.
Zoho unveils AI-powered spend & billing tools
Last month
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customer retention
Zoho launches AI-driven Zoho Spend and Zoho Billing Enterprise to give large firms tighter control of global spend and complex revenues.