TelcoNews UK - Telecommunications news for ICT decision-makers

Customer retention stories

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VeUP recruits Damian Skendrovic as General Manager for EMEA
Last week
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emea
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customer retention
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finance
VeUP bolsters senior leadership by appointing industry veteran Damian Skendrovic as General Manager for the EMEA region, signifying their commitment to growth and expansion.
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The strategic imperative of integrating offline and online channels
Last week
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martech
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cx
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omnichannel
Entry-level omnichannel capabilities reported in just 11% of firms, in spite of those companies with strong strategies seeing a 9.5% annual income increase and a 7.5% reduction in contact costs.
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Basware unveils global expansion plans after bookings surge by 52%
Last month
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martech
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cx
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compliance
Following a 52% surge in bookings, global AP automation leader Basware reveals expansive growth strategy, with a firm focus on AI innovation, customer growth, and fraud prevention.
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How Innovative Loyalty Programs Boost Customer Retention
Last month
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cx
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martech
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retail
Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.
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Gong cha England partners with Redcat for ambitious UK expansion
Last month
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cx
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martech
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uk expansion
Leading bubble tea chain Gong cha England allies with hospitality IT provider Redcat to bolster its UK expansion, aspiring to raise stores from 12 to 16 by 2024.
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Enhancing eCommerce customer loyalty: The power of personalised journeys and automation
Last month
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crm
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bi
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big data
Harnessing the power of personalised customer journeys and marketing automation, eCommerce ventures focus on customer retention and growth, with platforms like Oncord leading the charge.
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Medallia launches Agile Research for advanced market insights
Last month
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big data
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bi
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cx
Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.
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SmarTone & Infovista revolutionise HK's telecoms with Ativa
Last month
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cx
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martech
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5g
SmarTone, Hong Kong's leading 5G network, and Infovista dramatically enhance customer experience and network performance by utilising Infovista's innovative Ativa solution.
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SecurityBridge enjoyed exceptional growth over 2023
Tue, 30th Jan 2024
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cx
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martech
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cybersecurity
SecurityBridge, a global SAP security provider, experienced some remarkable growth in 2023, doubling its revenue.
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Simon Rollenbeck joins Komo Technologies as marketing head
Tue, 23rd Jan 2024
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microsoft
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video
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cx
Australian company, Komo Technologies, welcomes accomplished marketing specialist Simon Rollenbeck as its new Head of Marketing to bolster growth strategy and customer engagement.
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Businesses plan sweep of loyalty program changes by 2027
Thu, 18th Jan 2024
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cx
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martech
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capgemini
Amidst economic woes, 9 in 10 businesses plan to revamp their loyalty schemes by 2027, with 65% expected to replatform.
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Salient Predictions joins Insurtech Vanguards to enhance climate resilience
Thu, 11th Jan 2024
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ml
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cx
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martech
Weather forecasting firm, Salient Predictions, joins the Insurtech Vanguards programme, advancing insurers' response to climate change with prediction technology.
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Advancements in AI tipped to transform telecoms sector in 2024
Sat, 16th Dec 2023
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bi
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big data
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cloud services
AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.
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Reviewing Black Friday trends offers insights for future retail strategies
Tue, 5th Dec 2023
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big data
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bi
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cx
Analysis of 2023 Black Friday retail patterns suggests future strategies, with UK buyers showing higher spend inclination.
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Australia predicts record Black Friday sales amidst economic challenges
Mon, 20th Nov 2023
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cx
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martech
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seo
Australia prepares for its biggest ever Black Friday sales, with retailers' discount offers expected to surpass previous years, according to a study by Fiverr.
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Investment institutions recognise data power but lack capability, says study
Tue, 14th Nov 2023
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bi
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big data
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storage
Despite recognising data's potential, a majority of investment institutions lack requisite technical proficiency, a study reports.
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Mismatch in generative AI usage & consumer preference in ANZ
Tue, 7th Nov 2023
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big data
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bi
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cx
An Adobe report reveals only 6% of ANZ brands use generative AI despite 39% of consumers favouring AI-assisted interactions.
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Antavo launches academy to foster customer loyalty & enhance skills
Fri, 3rd Nov 2023
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cx
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martech
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partner programmes
Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.
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Beyond NPS: Why trust matters most in customer loyalty
Wed, 25th Oct 2023
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cx
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martech
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retail
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
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Video: 10 Minute IT Jams - An update from Amperity with Billy Loizou
Tue, 17th Oct 2023
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big data
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data analytics
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bi
Billy Loizou, who is the Area Vice President for APAC at Amperity, joins us today to tell us more about Amperity and what they are doing in the APAC region.
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Push for visually impaired inclusion during Blindness Awareness Month
Mon, 16th Oct 2023
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martech
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cx
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online shopping
National Blindness Awareness Month shines a spotlight on digital exclusion, affecting over 2 million visually impaired UK internet users.
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Third-party solutions herald new era in online fraud prevention
Sat, 14th Oct 2023
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ml
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cx
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martech
Rise in online fraud prompts Payment Service Providers to seek innovative third-party solutions for prevention.
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Pendula and Isoton partner to revolutionize telco customer retention strategies
Fri, 13th Oct 2023
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cloud services
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cx
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storage
Pendula teams up with Isoton to bring data-driven solutions for boosting customer retention in the telecom sector.
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Thoughtworks and Hipages launch all-in-one tradie platform
Thu, 12th Oct 2023
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saas
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digital transformation
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cx
Thoughtworks collaborates with hipages to introduce a platform for tradespeople in Australia to streamline services.