Customer retention stories - Page 2
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Unleash the potential of AI and elevate customer-centric marketing
Tue, 23rd Apr 2024
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public cloud
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hyperscale
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cx
Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.
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Rapid7 announces UK & Ireland winners of 2024 Partner Awards
Wed, 17th Apr 2024
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martech
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cx
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advanced persistent threat protection
Rapid7 reveals Softcat, Integrity360 and Saepio Solutions as standout winners in its 2024 Partner Awards, lauding their proactive collaboration in enhancing customer cyber security.
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Atlas partners with datascalehr for major AI payroll revolution
Tue, 9th Apr 2024
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cx
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martech
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ai
Atlas collaborates with datascalehr to overhaul its global payroll and HR management systems, leveraging its AI-native technology for data accuracy upgrades.
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Singaporeans value seamless, secure digital experiences, survey finds
Wed, 3rd Apr 2024
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cx
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martech
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physical security
Singaporeans prioritise simple, secure online experiences, with 73% considering a brand switch for passwordless logins, reveals a survey by Ping Identity.
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Lifecycle Software unveils NEXUS for swift, efficient MVNO launch
Thu, 21st Mar 2024
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crm
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cx
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martech
Lifecycle Software unveils mark-challenging platform, NEXUS, offering 'first of its kind' MVNE capabilities; promising swift, cost-effective market entry for aspiring MVNOs.
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NormCyber unveils service to enhance cyber incident readiness
Tue, 19th Mar 2024
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martech
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cx
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advanced persistent threat protection
NormCyber, a Fareham-based risk management firm, rolls out an Incident Response Readiness Assessment service to combat a 64% rise in cyber incidents by simulating attacks and fine-tuning their response.
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Legit Security boosts leadership team with new VP appointment
Fri, 15th Mar 2024
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cx
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martech
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software development
US firm Legit Security expands its executive team with the appointment of Justin Bradley as VP of Customer Success, reinforcing the ASPM pioneer's dedication to customer development and retention.
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Titans of Tech - Ameya Talwalkar of Cequence Security
Thu, 14th Mar 2024
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cx
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martech
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breach prevention
Meet Ameya Talwalkar, the Founder and CEO of Cequence Security, who are transforming digital security with its innovative and comprehensive approach to API vulnerabilities.
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PayPal expands payment solutions for Australian SMBs
Wed, 13th Mar 2024
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cx
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martech
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commerce systems
PayPal enhances payment solutions for Australian SMBs, integrating options like Apple Pay and Google Pay. This expansion aims to improve the shopping experience and retain customers.
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NormCyber beefs up executive team to boost European expansion
Thu, 7th Mar 2024
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martech
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soc
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cx
Cyber risk firm, NormCyber, appoints four senior executives to bolster expansion plans and introduces new partnerships and offerings to expand its services in Europe.
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VeUP recruits Damian Skendrovic as General Manager for EMEA
Fri, 1st Mar 2024
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cx
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martech
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hcm
VeUP bolsters senior leadership by appointing industry veteran Damian Skendrovic as General Manager for the EMEA region, signifying their commitment to growth and expansion.
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The strategic imperative of integrating offline and online channels
Thu, 29th Feb 2024
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martech
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cx
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omnichannel
Entry-level omnichannel capabilities reported in just 11% of firms, in spite of those companies with strong strategies seeing a 9.5% annual income increase and a 7.5% reduction in contact costs.
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Basware unveils global expansion plans after bookings surge by 52%
Thu, 22nd Feb 2024
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martech
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cx
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risk & compliance
Following a 52% surge in bookings, global AP automation leader Basware reveals expansive growth strategy, with a firm focus on AI innovation, customer growth, and fraud prevention.
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How Innovative Loyalty Programs Boost Customer Retention
Mon, 19th Feb 2024
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cx
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martech
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subscriptions
Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.
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Gong cha England partners with Redcat for ambitious UK expansion
Fri, 16th Feb 2024
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cx
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martech
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uk expansion
Leading bubble tea chain Gong cha England allies with hospitality IT provider Redcat to bolster its UK expansion, aspiring to raise stores from 12 to 16 by 2024.
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Enhancing eCommerce customer loyalty: The power of personalised journeys and automation
Wed, 14th Feb 2024
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crm
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data analytics
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cx
Harnessing the power of personalised customer journeys and marketing automation, eCommerce ventures focus on customer retention and growth, with platforms like Oncord leading the charge.
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Medallia launches Agile Research for advanced market insights
Tue, 13th Feb 2024
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uc
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data analytics
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cx
Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.
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SmarTone & Infovista revolutionise HK's telecoms with Ativa
Tue, 13th Feb 2024
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uc
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cx
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martech
SmarTone, Hong Kong's leading 5G network, and Infovista dramatically enhance customer experience and network performance by utilising Infovista's innovative Ativa solution.
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SecurityBridge enjoyed exceptional growth over 2023
Tue, 30th Jan 2024
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cx
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martech
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cybersecurity
SecurityBridge, a global SAP security provider, experienced some remarkable growth in 2023, doubling its revenue.
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Simon Rollenbeck joins Komo Technologies as marketing head
Tue, 23rd Jan 2024
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cx
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martech
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digital entertainment
Australian company, Komo Technologies, welcomes accomplished marketing specialist Simon Rollenbeck as its new Head of Marketing to bolster growth strategy and customer engagement.