Customer retention stories - Page 12

Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.

SecurityBridge, a global SAP security provider, experienced some remarkable growth in 2023, doubling its revenue.

Amidst economic woes, 9 in 10 businesses plan to revamp their loyalty schemes by 2027, with 65% expected to replatform.

Weather forecasting firm, Salient Predictions, joins the Insurtech Vanguards programme, advancing insurers' response to climate change with prediction technology.

AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.

Analysis of 2023 Black Friday retail patterns suggests future strategies, with UK buyers showing higher spend inclination.

Despite recognising data's potential, a majority of investment institutions lack requisite technical proficiency, a study reports.

Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.

It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.

National Blindness Awareness Month shines a spotlight on digital exclusion, affecting over 2 million visually impaired UK internet users.

Rise in online fraud prompts Payment Service Providers to seek innovative third-party solutions for prevention.

LeanDNA strengthens executive team with new CRO Olivier Gachot and CMO Jordan Slabaugh to drive go-to-market strategy and accelerate growth.

Tredence was recognized for its ability to merge vertical expertise with customer analytics and data engineering sets.

Access4, the UCaaS provider, has launched a new SMS service to fuel partner network growth and increase customer retention.

Immersive Labs has appointed Eric Johnson as CRO and Julie Chapman as SVP of Customer Experience to drive global revenue growth and customer acquisition.

Radiant Logic has delivered a fourth straight year of profitable growth and an expanding customer base despite economic uncertainty.

The global consumer products company behind Lysol, Air Wick and Enfamil deploy a customer data platform to build long-term customer loyalty and drive revenue.