Customer Satisfaction stories - Page 20

The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.

Searchspring, a frontrunner in on-site search and ecommerce personalisation, has acquired AI product-bundling platform Increasingly.

Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.

Today, Cevo announces two new appointments to strengthen its team and drive growth in data and AI and modernisation practices.

As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.

Quorum Cyber expands leadership team with Steven Marandola as VP of Innovation and Rebecca Court as Marketing Director. Growing rapidly in the UK.

The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.

G2's Fall 2023 Grid Reports for Endpoint Management and Zero Trust Networking is out with Absolute Software leading.

Australian consumer data leader, Biza.io, welcomes Jessica Booth as Head of Customer Success to drive further growth in CDR space.

Hexaware Technologies appoints experienced leader Anton Tomchenko as Chief Revenue and Solutions Officer for Digital and Software Services.

ECI Software Solutions appoints Riz Karim as Chief Customer Officer to enhance customer support globally in various industries.

Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.

The strategic use of audio in retail and hospitality venues can enhance customer experience, drive sales, and improve employee productivity.

Hein Hellemons appointed as new Chief Revenue Officer at KnowBe4, bringing extensive sales experience and expertise in cybersecurity market.

There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.

Australia's telcos achieve record-low complaint rates, with just three complaints per 10,000 services in operation.

Rob Crowley, who is the CTO at Fluent Commerce, joins us today to tell us more about Fluent Commerce and the importance of composable commerce.

Dynatrace Appoints Mike Green as Regional VP for Australia and New Zealand to Drive New Commercial Opportunities and Customer Satisfaction.

Logicalis Australia appoints new leadership within services team to enhance customer experience & foster innovation across the organization.

BlueVoyant bolsters its APJ presence as the company saw over 300% growth in customers and total contract value in the region in 2022.