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Customer Satisfaction Stories - Page 22

UK Stories

Customer Satisfaction stories

Long wait times & vague answers frustrate UK customers
Customer Experience

Long wait times & vague answers frustrate UK customers

Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.

By Shannon Williams • 3 min read • Wed, 19th Feb 2025
Difficult returns leads to brand abandonment - study
Gaming

Difficult returns leads to brand abandonment - study

A study by Manhattan Associates reveals that 40% of shoppers abandon brands after negative return experiences, highlighting the critical need for efficient return processes.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025
Iplicit appoints new COO after GBP £25m One Peak boost
Software-as-a-Service

Iplicit appoints new COO after GBP £25m One Peak boost

Hypergrowth accounting platform iplicit has appointed Olivia McMillan as COO after securing a GBP £25 million investment from One Peak to boost expansion.

By Imee Dequito • 3 min read • Mon, 3rd Feb 2025
Europastry enhances supply chain with Blue Yonder tech
Supply Chain

Europastry enhances supply chain with Blue Yonder tech

Europastry has partnered with Blue Yonder to enhance its supply chain across Europe, optimising logistics and transportation for its growing distribution network.

By Imee Dequito • 2 min read • Fri, 31st Jan 2025
The Couture Club's sales soar 200% with Shipster tech
Supply Chain

The Couture Club's sales soar 200% with Shipster tech

The Couture Club has reported a remarkable 200% growth in international sales, thanks to a game-changing logistics overhaul with Shipster's software platform.

By Catherine Knowles • 4 min read • Thu, 23rd Jan 2025

Global Stories

Customer Satisfaction stories

Monday.com launches AI enterprise service management tool
Human Capital Management

Monday.com launches AI enterprise service management tool

monday.com has launched its AI-driven Enterprise Service Management platform, monday service, to enhance operational efficiency for businesses across departments.

By Sean Mitchell • 3 min read • Tue, 11th Feb 2025
KnowBe4 appoints Wehmeyer as VP of customer success
Cybersecurity

KnowBe4 appoints Wehmeyer as VP of customer success

KnowBe4 has announced the appointment of Werner Wehmeyer as Executive Vice President of Customer Success, aiming to enhance their global customer strategies.

By Moritz Florian • 2 min read • Tue, 11th Feb 2025
IFS reports strongest financial results for 2024
Manufacturing

IFS reports strongest financial results for 2024

IFS has announced record financial results for the year ending December 31, 2024, with ARR exceeding EUR €1 billion driven by strong demand for Industrial AI solutions.

By Melania Watson • 3 min read • Wed, 5th Feb 2025
BillingPlatform named leader in Forrester's Q1 2025 report
Digital Transformation

BillingPlatform named leader in Forrester's Q1 2025 report

BillingPlatform has been named a Leader in Forrester's Q1 2025 report for Recurring Billing Solutions, scoring 5 out of 5 in 16 criteria.

By Imee Dequito • 3 min read • Tue, 4th Feb 2025
Oracle expands AI in supply chain with new SCM agents
Supply Chain

Oracle expands AI in supply chain with new SCM agents

Oracle has unveiled new AI agents within its Fusion Cloud Supply Chain & Manufacturing suite, aimed at automating workflows and boosting efficiency.

By Sean Mitchell • 3 min read • Sat, 1st Feb 2025
Nextiva survey reveals CX's growing importance for revenue
Customer Experience

Nextiva survey reveals CX's growing importance for revenue

A recent survey reveals a pivotal shift in customer experience's significance, with 96% of CX leaders reporting corporate recognition as a revenue driver.

By Shannon Williams • 3 min read • Fri, 31st Jan 2025
Infor named Leader in 2025 Gartner CPQ Magic Quadrant
Hyperscale

Infor named Leader in 2025 Gartner CPQ Magic Quadrant

Infor has secured its position as a Leader in the 2025 Gartner Magic Quadrant for Configure, Price, and Quote Applications for the second year running.

By Melania Watson • 2 min read • Thu, 30th Jan 2025
A well-oiled machine: How ERP solutions drive ROI and better customer experiences
Data Analytics

A well-oiled machine: How ERP solutions drive ROI and better customer experiences

Enterprise resource planning (ERP) systems are revolutionising equipment dealerships by streamlining operations and enhancing customer satisfaction, driving significant ROI.

By Terry Smagh • 3 min read • Wed, 29th Jan 2025
Juniper unveils partner programme for growth by 2025
Unified Communications

Juniper unveils partner programme for growth by 2025

Juniper Networks has unveiled its enhanced Partner Advantage programme for 2025, designed to equip partners with resources for greater growth and profitability.

By Imee Dequito • 3 min read • Tue, 28th Jan 2025
Global PWA market set to grow from USD $3.53bn to $21.44bn
Customer Experience

Global PWA market set to grow from USD $3.53bn to $21.44bn

The global progressive web app market is poised to surge dramatically, growing from USD $3.53 billion in 2024 to USD $21.44 billion by 2033.

By Shannon Williams • 3 min read • Thu, 23rd Jan 2025
EPAM Systems expands partnership with Google Cloud for AI
Data Analytics

EPAM Systems expands partnership with Google Cloud for AI

EPAM Systems is expanding its partnership with Google Cloud to deliver AI-powered solutions across media, energy, and retail sectors, driving digital transformation.

By Catherine Knowles • 3 min read • Thu, 23rd Jan 2025
Alibaba Cloud leads 2024 Magic Quadrant for 5th year
Encryption

Alibaba Cloud leads 2024 Magic Quadrant for 5th year

Alibaba Cloud has been named a Leader for the fifth consecutive year in the 2024 Gartner Magic Quadrant for Cloud Database Management Systems.

By Melania Watson • 3 min read • Thu, 23rd Jan 2025
Karl Triebes named Chief Product Officer at Ivanti
Human Capital Management

Karl Triebes named Chief Product Officer at Ivanti

Karl Triebes has been appointed Chief Product Officer at Ivanti, bringing over 30 years of tech expertise to enhance product strategy and customer satisfaction.

By Imee Dequito • 2 min read • Thu, 23rd Jan 2025