Customer service stories

Snowflake adds new AI features for business users and developers, including mobile access, Gmail and Slack links, and broader support across enterprise systems.

Newo names Jason Luo Chief Executive Officer after USD $25 million funding round as it targets small businesses missing inbound calls.

UK retailers and venues face rising risk from payment outages as new research warns lost sales, customer anger and staff pressure can escalate within minutes.

Snowflake broadens AI platform with new business-user agents and developer tools to move corporate projects from pilots into everyday workflows.

Heron Foods deploys x-hoppers headsets and app across 340 UK stores to boost staff safety, speed up communication and tighten operations.

LangWatch releases open-source AI red-teaming framework to expose hidden vulnerabilities in production agents through multi-turn attack simulations.

Adobe widens AI alliances with Amazon, Google, Microsoft, OpenAI and agencies to embed agent workflows across customer experience tools.

Adobe unveils CX Enterprise to let brands run AI-powered customer journeys across partner platforms, with new agents, governance and orchestration tools.

Revolut has launched an in-app AI assistant as banks and fintechs race to replace menu-driven apps with chat-based tools for everyday money tasks.

Testlio rolls out human-led AI chatbot testing as brands face pressure to prove safety, accuracy and trust before customer use.

Vection Technologies showcases AI and VR tools for defence, healthcare and property as CEO Gianmarco Biagi targets wider international growth.

HubSpot bets on answer engines and AI-driven sales, marketing and support tools as it says organic traffic has fallen 27% year on year.

Uswitch says record March switching and stronger regional rivals are forcing UK broadband firms to sharpen deals as households seek to cut bills.

UK sovereign AI fund seeks to back startups, scale-ups and homegrown innovation as ministers aim to boost growth and strategic control.

Survey finds AI agents are spreading faster than security teams can track them, with most firms lacking visibility, rollback controls and identity governance.

Twilio unveils embeddable Flex contact centre tools for web apps, adding Salesforce voice support, enhanced reporting and new pricing.

UK manufacturers cut technical response times and manual effort in trials of Instro AI, as fragmented legacy data proved the biggest hurdle.

Rue Gilt Groupe brings Riskified identity scoring into Zendesk as retailers race to stop refund abuse without slowing customer service.

UK firms shift to multi-channel customer chats as RCS traffic jumps 174% and agentic AI gains ground amid fraud concerns.

AI testing lags as more than half of organisations ship features, with 52% saying fewer than half of projects reach full production.