Customer service stories - Page 2
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GoDaddy launches GoDaddy Airo AI tool for Australian SMBs
Last month
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ai
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software development
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godaddy
GoDaddy launches GoDaddy Airo, a generative AI tool for Australian entrepreneurs, aiming to save them 27 hours a month and AUD $7,800 yearly by streamlining online business tasks.
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EY & Sigma Healthcare enhance supply chain with SAP IBP
Last month
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sap
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customer service
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collaboration
Ernst and Young Australia and Sigma Healthcare have revolutionised supply chain management with SAP IBP, enhancing efficiency, inventory management, and customer service.
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PagerDuty Advance launched to tackle rising digital incidents
Last month
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digital transformation
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ai
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asia pacific
PagerDuty launches PagerDuty Advance, a generative AI suite to enhance incident management and efficiency. Digital incidents in Australia surged by 41%, costing over AUD $1 million each.
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Four ways AI can boost contact centre agent performance and improve customer service
Last month
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martech
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cx
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ai
AI can significantly enhance contact centre performance by providing real-time guidance, sentiment analysis, task automation, and interaction summaries, leading to improved customer service and agent satisfaction.
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Kiwi Mobile tackles NZD $400 million in wasted mobile data
Thu, 1st Aug 2024
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uc
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commerce commission
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nz
New Zealanders waste NZD $400 million yearly on unused mobile data. Kiwi Mobile aims to change this with its new Endless plan, charging only for data used.
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AI won't displace contact centre agents significantly until 2026
Thu, 1st Aug 2024
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uc
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data analytics
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ai
AI will augment rather than replace UK and US contact centre agents until at least 2026, per Cavell's latest research, despite industry momentum around automation.
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Experian unveils two new digital banking solutions for NZ
Tue, 30th Jul 2024
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cx
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martech
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customer service
Experian introduces two digital solutions in New Zealand to simplify confusing bank statements, promising enhanced customer experiences and operational efficiencies.
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AI to transform customer service, predicts Zendesk report
Mon, 29th Jul 2024
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martech
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cx
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ai
AI is set to overhaul customer service, according to Zendesk's latest report, which foresees radical industry changes driven by advanced AI within three years.
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DBS to launch Gen AI-powered customer service assistant
Thu, 25th Jul 2024
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cx
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martech
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ai
DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.
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Salesforce unveils fully autonomous AI customer service agent
Wed, 24th Jul 2024
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crm
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cx
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martech
Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.
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Exclusive: Rimini Street's approach to financial support, services
Wed, 24th Jul 2024
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digital transformation
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ai
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cybersecurity
Rimini Street is set to revolutionise tech support in the financial sector, offering robust and cost-effective solutions for digital transformation.
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Emerge & SquareOne introduce Blue tick email verification in NZ
Wed, 24th Jul 2024
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nz
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federal trade commission
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cloud services
Emerge and SquareOne introduce Blue tick email verification to combat phishing scams in New Zealand, enhancing trust and security in fintech communications.
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Sophos appoints Teresa Anania as new Chief Customer Officer
Tue, 23rd Jul 2024
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ransomware
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firewalls
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network security
Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.
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The surprising soft ROI of cloud ERP systems
Tue, 23rd Jul 2024
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iot
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ai
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customer service
Cloud ERP systems promise not just cost savings and efficiency, but also improve employee morale, customer service, and adaptability, offering unexpected benefits beyond traditional ROI measures.
![Story image](../../../../../uploads/story/2024/07/17/preview_Chris_Livesey.webp)
Tackling the financial services talent shortage: Key to driving digital transformation
Wed, 17th Jul 2024
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data analytics
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digital transformation
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fintechs
The financial services sector in the UK is grappling with a severe talent shortage, as 160,000 workers need upskilling to drive essential digital transformation.
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Lion Parcel partners with Salesforce to boost AI-driven service
Tue, 16th Jul 2024
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digital transformation
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martech
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supply chain systems
Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.
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Celonis & Emporix partner on AI-powered optimisation engine
Mon, 15th Jul 2024
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low-code
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software development
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app development
Celonis and Emporix unveil the AI-driven Emporix Orchestration Engine, promising real-time, end-to-end process optimisation with Celonis' Process Intelligence.
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Freelance like a pro: Insider tips from millionaire freelancers on Fiverr
Wed, 10th Jul 2024
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customer service
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freelancing
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autonomy
Millionaire Fiverr freelancers share pivotal tips on thriving in the freelance world, from skill development to client relationships. Here's how to excel.
![Story image](../../../../../uploads/story/2024/07/05/preview_George_Dragatsis_2.webp)
Evolving a data centre into an Artificial Intelligence factory
Fri, 5th Jul 2024
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storage
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edutech
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power / energy
The advent of AI factories is revolutionising business operations by merging GenAI capabilities with modernised data centres, enhancing productivity and sustainability.
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Nordic DC atNorth recognised at RAC Cooling Industry Awards
Wed, 3rd Jul 2024
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datacentre infrastructure
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hyperscale
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dc
Nordic data centre firm atNorth was recognised at the RAC Cooling Industry Awards for its innovative cooling tech and exceptional customer service.