Customer service stories
Vodafone & Google Cloud launch AI & security tools
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uc
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data protection
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digital transformation
Vodafone and Google Cloud widen their SMB push with new Gemini-based concierge and managed cyber defences, starting in Germany and Greece.
BT launches UK's first sovereign cloud & AI portfolio
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data protection
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private cloud
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hyperscale
BT unveils UK sovereign cloud and AI services for public and private users, as research says digital sovereignty could add GBP £18 billion to the economy.
VoCoVo launches AI gateway for retailers' shop floors
Last week
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data protection
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digital transformation
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encryption
VoCoVo rolls out AI Gateway to let retailers' existing headsets deliver spoken answers and stock insights straight to shop-floor staff.
Crescendo expands into UK & Europe after rapid growth
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uc
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digital transformation
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cx
Crescendo targets Britain and Europe with AI customer service push after topping USD $100 million in annual recurring revenue.
Celonis & ProcessLab launch banking apps for mortgages
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saas
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crm
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digital transformation
Celonis and ProcessLab debut banking tools for mortgage approvals and service teams as lenders seek faster decisions, lower costs and better customer journeys.
Pepperstone Crypto: Digital assets go mainstream as investors take control of financial future
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crypto
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fintech
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blockchain
Pepperstone Crypto says digital assets are moving into the mainstream as regulation, ETFs and younger investors reshape how traders access markets.
Tredence launches agentic AI suite with Google Cloud
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digital transformation
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cx
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data science
Tredence and Google Cloud unveil agentic AI accelerators to help enterprises shift from pilots to production across data, supply chains and customer service.
Amplitude launches AI Assistant for in-product support
Last week
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saas
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digital transformation
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cx
Amplitude brings AI support into digital products with Assistant, aiming to guide users in context, cut ticket volume and flag friction points.
Cognizant & Google Cloud launch AI retail contact centre
Last week
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uc
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digital transformation
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cx
Cognizant and Google Cloud have unveiled an AI-powered retail contact centre, with early trials claiming up to 85% query containment and faster service.
Amplitude launches AI assistant for in-product support
Last week
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digital transformation
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cx
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martech
Amplitude adds an AI assistant inside apps to guide users through tasks, cut support tickets and tie help requests to product behaviour.
Tata Steel expands Google Cloud AI across global operations
Last week
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storage
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uc
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manufacturing
Tata Steel deploys more than 300 AI agents with Google Cloud to speed up maintenance, customer service and back-office work worldwide.
Manhattan adds AI agents & fulfilment tools for retailers
Last week
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uc
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cx
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martech
Manhattan unveils embedded AI agents and fulfilment simulation tools to help retailers speed service, sharpen checkout and compare order strategies.
Google Cloud study says 52% of firms use AI agents
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digital transformation
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cx
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martech
Google Cloud study finds 52% of executives have deployed AI agents, with early adopters reporting stronger returns and wider business use.
Parloa study finds big firms make customer contact hard
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uc
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digital transformation
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cx
Parloa study finds many global firms bury support details, while most chatbots fail to solve issues and phone menus remain frustrating.
Google Cloud launches Agentic Data Cloud for AI agents
Last week
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hybrid cloud
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data analytics
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digital transformation
Google Cloud broadens its data platform with agent-focused tools, cross-cloud federation and new performance upgrades for enterprise users.
Google sees retail success with agentic commerce push
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uc
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digital transformation
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cx
Google's Gemini enterprise suite is live in retail at Bunnings, uniting search, service and sales with AI agents and UCP support.
Google Cloud launches Gemini Enterprise Agent Platform
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uc
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devops
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digital transformation
Google Cloud folds Vertex AI into Gemini Enterprise Agent Platform, adding governance and production tools as firms race to deploy secure AI agents.
Bedrock Data extends ArgusAI governance to Google Vertex AI
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storage
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hyperscale
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cloud security
Bedrock Data expands ArgusAI to Google Vertex AI, giving firms one policy layer to govern agents across AWS, Snowflake and Google.
Backbase launches AI-native banking OS to unify frontline
Last week
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saas
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digital transformation
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fintech
Backbase unveils AI-native Banking OS to tackle fragmented bank operations and shared customer records, targeting practical AI gains across frontline work.
Syspro names Tom Loeffert as Chief Human Resources Officer
Last week
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manufacturing
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digital transformation
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hcm
Syspro taps veteran HR leader Tom Loeffert to help reshape its global workforce strategy as CEO Leanne Taylor drives the ERP software group's next growth phase.