Customer service stories - Page 23
UK leads Europe in adoption of agentic AI for software gains
Fri, 18th Jul 2025
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devops
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digital transformation
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apm
UK leads Europe with 47% of firms adopting agentic AI to boost software productivity, outpacing France and Germany amid global AI investment surge.
Boost.ai launches on AWS Marketplace to aid secure AI adoption
Fri, 18th Jul 2025
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data protection
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digital transformation
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cx
Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.
Morrisons adopts AI digital twin to boost supply chain resilience
Fri, 18th Jul 2025
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supply chain
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ai
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customer service
Morrisons is adopting Kallikor's AI-powered digital twin to enhance supply chain resilience, aiming for faster, smarter decision-making across its network.
Kore.ai launches AI agent solutions in AWS Marketplace
Fri, 18th Jul 2025
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hyperscale
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ai
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customer service
Kore.ai has made its AI agent solutions available on AWS Marketplace, enabling faster deployment and streamlined procurement for enterprises across various sectors.
Zoho unveils Zia LLM & agent marketplace with focus on privacy
Thu, 17th Jul 2025
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data analytics
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hyperscale
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dc
Zoho launches Zia LLM and an AI agent marketplace, focusing on robust data privacy and customisable business solutions across global data centres.
AI agents could add USD $450 billion, but UK trust declines
Wed, 16th Jul 2025
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digital transformation
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it automation
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data privacy
AI agents could add USD $450 billion globally by 2028, yet UK trust in autonomous AI systems has dropped to 32%, hindering full-scale adoption.
Prime Day returns surge poses major challenge for UK retailers
Fri, 11th Jul 2025
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cx
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martech
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digital entertainment
Amazon Prime Day returns total 78 million items yearly in the UK, posing major operational and financial challenges for retailers amid rising consumer frustrations.
Prime Day grows in Australia as shoppers hunt value & savings
Fri, 11th Jul 2025
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cx
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martech
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amazon
Prime Day in Australia gains momentum as shoppers seek bargains amid rising living costs, with retailers leveraging discounts and omnichannel strategies for growth.
The next frontier of AI product development: building systems that learn with your users
Fri, 11th Jul 2025
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data analytics
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cx
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martech
Adaptive AI systems, like Amazon's Alexa Plus, learn and evolve with users in real time, promising a new era of personalised, interactive technology.
Appian recognised for AI innovation on 2025 AIFinTech100 list
Wed, 9th Jul 2025
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digital transformation
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fintech
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cx
Appian has been named on FinTech Global's 2025 AIFinTech100 list for pioneering AI-driven solutions that transform banking, compliance and financial services workflows.
NiCE honours EMEA & APAC firms for AI-driven CX excellence
Fri, 4th Jul 2025
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uc
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digital transformation
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cx
NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.
Staysure adopts NiCE AI platform to boost digital travel insurance
Wed, 2nd Jul 2025
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uc
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digital transformation
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cx
Staysure has adopted NiCE's CXone Mpower AI platform to enhance its digital travel insurance customer experience across Europe with omnichannel support.
CommBox unveils CommSite to transform web engagement
Wed, 2nd Jul 2025
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digital transformation
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cx
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martech
CommBox launches CommSite AI, a conversational platform transforming websites with real-time, personalised chat to enhance user engagement and sales.
Yusen Logistics upgrades pharma tracking with FourKites platform
Fri, 27th Jun 2025
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data analytics
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supply chain
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customer service
Yusen Logistics has adopted FourKites' NIC-Place platform for real-time tracking and temperature monitoring of pharma shipments across Europe, boosting compliance and service.
Square unveils portable Handheld for UK restaurants & cafes
Fri, 27th Jun 2025
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martech
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commerce systems
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supply chain
Square has launched its portable Handheld device in the UK, offering restaurants a lightweight tool to streamline operations and improve service efficiency.
NTT DATA launches EPAS service to boost Salesforce Agentforce AI
Thu, 26th Jun 2025
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digital transformation
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martech
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ai security
NTT DATA launches a new EPAS service to enhance adoption of Salesforce's Agentforce, enabling enterprises to deploy autonomous AI agents alongside human teams.
Ericsson unveils revamped partner programme for enterprise wireless
Wed, 25th Jun 2025
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data analytics
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planning
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partner programmes
Ericsson is revamping its Enterprise Wireless Solutions partner programme, simplifying tiers and boosting earnings, effective from 1 July 2025.
Ericsson unveils new partner scheme for wireless solutions
Wed, 25th Jun 2025
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digital transformation
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ericsson
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resellers
Ericsson launches a simpler partner scheme for Enterprise Wireless Solutions, boosting financial rewards and support in mid-2025.
Avoid these 3 common pitfalls when using AI to improve customer experience
Tue, 24th Jun 2025
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crm
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digital transformation
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cx
Avoid three common pitfalls when using AI for customer experience: integrate with your systems, avoid costly overhauls, and balance speed with strategy for best results.
TSD & Perplex Digital win top honours at Umbraco Awards 2025
Tue, 24th Jun 2025
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digital transformation
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cx
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martech
Herefordshire's TSD and Perplex Digital have won top awards at the Umbraco Awards 2024 for their innovative eCommerce platforms and AI integrations.