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Customer service Stories - Page 60

UK Stories

Customer service stories

New Look partners with Medallia for customer insights
Data Analytics

New Look partners with Medallia for customer insights

New Look has joined forces with Medallia and Higher Oak to launch a comprehensive omnichannel customer experience programme, enhancing customer insights across all platforms.

By Kaleah Salmon • 2 min read • Fri, 24th Jan 2025
UK unveils £14 billion AI plan with tech sector backing
Customer Experience

UK unveils £14 billion AI plan with tech sector backing

The UK aims to lead in artificial intelligence with a new AI Opportunities Action Plan and GBP £14 billion investment from tech firms to enhance various sectors.

By Shannon Williams • 3 min read • Wed, 22nd Jan 2025
UK unveils AI action plan with commitment of GBP £14 billion
Data Privacy

UK unveils AI action plan with commitment of GBP £14 billion

Keir Starmer's AI Opportunities Action Plan commits GBP £14 billion to transform UK public services, advancing AI adoption while addressing industry concerns.

By Shannon Williams • 3 min read • Thu, 16th Jan 2025

Global Stories

Customer service stories

Freshworks appoints Subramanian to lead product management
Customer Relationship Management

Freshworks appoints Subramanian to lead product management

Freshworks has appointed Venki Subramanian as Senior Vice President of Product Management for Customer Experience, aiming to enhance its offerings for over 68,000 clients.

By Imee Dequito • 3 min read • Wed, 5th Feb 2025
Rimini Street wins multiple prestigious industry awards
Cloud Access Security Broker

Rimini Street wins multiple prestigious industry awards

Rimini Street has garnered multiple prestigious awards, including the Trust Radius 2025 Buyer's Choice, recognising its excellence in client service and support.

By Imee Dequito • 3 min read • Fri, 17th Jan 2025
FourKites unveils AI Control Tower for supply chain leaders
Data Analytics

FourKites unveils AI Control Tower for supply chain leaders

FourKites has launched its Intelligent Control Tower, leveraging real-time data and AI to transform supply chain management and enhance operational efficiency.

By Shannon Williams • 3 min read • Fri, 17th Jan 2025
AI solution launched to streamline TikTok messaging ads
Customer Relationship Management

AI solution launched to streamline TikTok messaging ads

In response to TikTok's Messaging Ads launch in New Zealand, Respond.io has introduced an AI-driven solution to help businesses streamline communication.

By Catherine Knowles • 3 min read • Thu, 16th Jan 2025
Motorola to acquire Theatro, enhancing AI for workers
Software-as-a-Service

Motorola to acquire Theatro, enhancing AI for workers

Motorola Solutions is set to acquire Theatro, a Texas-based firm specialising in AI-driven software for frontline workers, enhancing safety and productivity.

By Melania Watson • 2 min read • Mon, 13th Jan 2025
Integrity360 acquires Nclose to boost global expansion plans
Semiconductors

Integrity360 acquires Nclose to boost global expansion plans

Integrity360 has acquired South African cybersecurity firm Nclose, enhancing its global presence and expanding its staff to over 180 in the region.

By Sean Mitchell • 3 min read • Thu, 9th Jan 2025
AI in hospitality: Real-world applications shaping today's operations
Data Analytics

AI in hospitality: Real-world applications shaping today's operations

Artificial intelligence is transforming the hospitality sector in Australia, with 85% of operators embracing AI to enhance efficiency and guest experience.

By Paul Hadida • 4 min read • Mon, 6th Jan 2025
AI innovations to transform customer experience by 2025
Customer Experience

AI innovations to transform customer experience by 2025

Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.

By Kaleah Salmon • 5 min read • Mon, 30th Dec 2024
Spreetail unveils profit-sharing to benefit top partners
Unified Communications

Spreetail unveils profit-sharing to benefit top partners

Spreetail has launched a profit-sharing initiative, Shareback, to reward top partners who exceed profit expectations with a share of unexpected margins.

By Kaleah Salmon • 2 min read • Mon, 30th Dec 2024
Proto unveils AI-powered holographic conversational agents
Hyperscale

Proto unveils AI-powered holographic conversational agents

Proto has unveiled the first autonomous AI-powered holographic conversational agents at AWS re:Invent, showcasing groundbreaking multi-agent AI technology.

By Kaleah Salmon • 3 min read • Mon, 23rd Dec 2024

Stories from Other Regions

Customer service stories

Amazon & Temu rivalry heats up in Australian eCommerce
Digital Transformation

Amazon & Temu rivalry heats up in Australian eCommerce

The eCommerce landscape in Australia is set for upheaval as Amazon introduces its budget-focused Haul storefront to compete with Temu's swift rise.

By Melania Watson • 3 min read • Thu, 23rd Jan 2025
How agentic automation will reshape Australian industries in 2025
Supply Chain

How agentic automation will reshape Australian industries in 2025

As Australia prepares for 2025, agentic automation is set to revolutionise industries, enhancing productivity and collaboration through advanced AI capabilities.

By Yelena Galstian • 4 min read • Tue, 21st Jan 2025
Respond.io & TikTok launch AI tool for SME growth
Customer Experience

Respond.io & TikTok launch AI tool for SME growth

Respond.io and TikTok have launched an AI-driven tool aimed at enhancing customer interactions for SMEs, targeting the USD $4.1 trillion financing gap.

By Kaleah Salmon • 2 min read • Tue, 14th Jan 2025
India's first AI-powered voicebot platform is launched by Agrim
Robotics

India's first AI-powered voicebot platform is launched by Agrim

Misfits Communications has launched Agrim, India's first AI-powered voicebot platform, enhancing customer service with 24/7 support in 41 languages.

By Catherine Knowles • 3 min read • Sun, 5th Jan 2025