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Customer service Stories - Page 67

UK Stories

Customer service stories

Sophos appoints Teresa Anania as new Chief Customer Officer
Firewalls

Sophos appoints Teresa Anania as new Chief Customer Officer

Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.

By Imee Dequito • 3 min read • Tue, 23rd Jul 2024
Tackling the financial services talent shortage: Key to driving digital transformation
Data Analytics

Tackling the financial services talent shortage: Key to driving digital transformation

The financial services sector in the UK is grappling with a severe talent shortage, as 160,000 workers need upskilling to drive essential digital transformation.

By Chris Livesey • 5 min read • Wed, 17th Jul 2024

Global Stories

Customer service stories

Exclusive: How Verint's customer experience is thriving with Open AI
Unified Communications

Exclusive: How Verint's customer experience is thriving with Open AI

Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.

By Melania Watson • 5 min read • Wed, 21st Aug 2024
The indispensable role of good mobile reception in Distribution Centres
Supply Chain

The indispensable role of good mobile reception in Distribution Centres

Reliable mobile reception is crucial in distribution centres, enhancing coordination, safety, inventory management, customer satisfaction, and operational efficiency.

By Geoff Carroll • 3 min read • Fri, 16th Aug 2024
CVC acquires significant stake in global software firm Epicor
Software-as-a-Service

CVC acquires significant stake in global software firm Epicor

CD&R and CVC will co-own Epicor, a leader in enterprise SaaS, under a new agreement enhancing SaaS migration and global expansion; financial terms undisclosed.

By Catherine Knowles • 4 min read • Fri, 16th Aug 2024
PagerDuty Advance launched to tackle rising digital incidents
Digital Transformation

PagerDuty Advance launched to tackle rising digital incidents

PagerDuty has launched its generative AI suite, PagerDuty Advance, to combat the 41% rise in digital incidents costing Australian firms over AUD $1 million each.

By Kaleah Salmon • 3 min read • Fri, 2nd Aug 2024
Four ways AI can boost contact centre agent performance and improve customer service
Customer Experience

Four ways AI can boost contact centre agent performance and improve customer service

As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.

By Paul Rilstone and Simon Shanks • 4 min read • Fri, 2nd Aug 2024
AI to transform customer service, predicts Zendesk report
Customer Experience

AI to transform customer service, predicts Zendesk report

AI is set to overhaul customer service, according to Zendesk's latest report, which foresees radical industry changes driven by advanced AI within three years.

By Shannon Williams • 4 min read • Mon, 29th Jul 2024
Salesforce unveils fully autonomous AI customer service agent
Customer Relationship Management

Salesforce unveils fully autonomous AI customer service agent

Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.

By Catherine Knowles • 4 min read • Wed, 24th Jul 2024
Exclusive: Rimini Street's approach to financial support, services
Digital Transformation

Exclusive: Rimini Street's approach to financial support, services

Rimini Street is set to revolutionise tech support in the financial sector, offering robust and cost-effective solutions for digital transformation.

By Melania Watson • 5 min read • Wed, 24th Jul 2024
The surprising soft ROI of cloud ERP systems
Unified Communications

The surprising soft ROI of cloud ERP systems

Despite the clear financial benefits of cloud ERP systems, a new study reveals that the softer, less tangible returns may be even more impactful for businesses.

By Annexa • 7 min read • Tue, 23rd Jul 2024

Stories from Other Regions

Customer service stories

GoDaddy launches GoDaddy Airo AI tool for Australian SMBs
Generative AI

GoDaddy launches GoDaddy Airo AI tool for Australian SMBs

GoDaddy launches GoDaddy Airo, a generative AI tool for Australian entrepreneurs, aiming to save them 27 hours a month and AUD $7,800 yearly by streamlining online business tasks.

By Kaleah Salmon • 3 min read • Wed, 14th Aug 2024
EY & Sigma Healthcare enhance supply chain with SAP IBP
Unified Communications

EY & Sigma Healthcare enhance supply chain with SAP IBP

Ernst and Young Australia and Sigma Healthcare have revolutionised supply chain management with SAP IBP, enhancing efficiency, inventory management, and customer service.

By Imee Dequito • 3 min read • Tue, 6th Aug 2024
Kiwi Mobile tackles NZD $400 million in wasted mobile data
Unified Communications

Kiwi Mobile tackles NZD $400 million in wasted mobile data

New Zealanders waste NZD $400 million yearly on unused mobile data. Kiwi Mobile aims to change this with its new Endless plan, charging only for data used.

By Sean Mitchell • 3 min read • Thu, 1st Aug 2024
Experian unveils two new digital banking solutions for NZ
Customer Experience

Experian unveils two new digital banking solutions for NZ

Experian introduces two digital solutions in New Zealand to simplify confusing bank statements, promising enhanced customer experiences and operational efficiencies.

By Kaleah Salmon • 3 min read • Tue, 30th Jul 2024
DBS to launch Gen AI-powered customer service assistant
Customer Experience

DBS to launch Gen AI-powered customer service assistant

DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.

By Catherine Knowles • 3 min read • Thu, 25th Jul 2024
Emerge & SquareOne introduce Blue tick email verification in NZ
Cloud Services

Emerge & SquareOne introduce Blue tick email verification in NZ

Emerge and SquareOne introduce Blue tick email verification to combat phishing scams in New Zealand, enhancing trust and security in fintech communications.

By Melania Watson • 3 min read • Wed, 24th Jul 2024