The Ultimate Guide to eCommerce
A curated UK edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for eCommerce.
What to know about eCommerce
eCommerce represents the dynamic world of buying and selling goods and services online. It is rapidly evolving with major advances in technology, logistics, payment systems, and customer experience strategies shaping the way businesses operate and consumers shop.
This tag covers a broad range of stories including security certifications for apps, the rise of marketplaces as sales channels, innovations in warehouse and inventory management, AI-driven tools for personalization and fraud prevention, expansions by fintech and shipping companies, as well as insights into consumer behaviors and trends.
Readers exploring our eCommerce tag will discover the latest developments influencing retailers, brands, and technology providers around the globe. Whether you are a business owner, marketer, or someone passionate about the future of retail, these stories offer valuable knowledge about leveraging technology, overcoming challenges like fraud and delivery expectations, and succeeding in a competitive digital marketplace.
UK eCommerce News
Regional stories with direct local relevance
Beer52 extends Europa warehousing deal as Coffee52 launches
The subscription drinks group is broadening into coffee while relying on Europa Warehouse to handle sharp demand spikes across its clubs.
UK consumers claim GBP £3.5bn in friendly fraud refunds
Retailers are bearing the cost as millions of valid card payments are challenged, leaving banks to refund GBP £3.5 billion in a year.
The UK's subscription economy crackdown and what this means for tech businesses
Tech firms face refund-system upgrades and tighter cancellation rules as the UK delays its new subscription regime until Spring 2027.
KYA is the new KYC: The payment identity problem AI commerce cannot afford to ignore
High decline rates and chargeback risk are already hitting merchants as AI agents struggle to pass payment checks built for human shoppers.
Udora raises GBP £7.5m to expand UK gifting platform
Britain is set for more local gift options as the rebranded marketplace uses fresh funding to widen its catalogue and reach smaller towns.
Shoppers want AI to tailor delivery fees at checkout
Retailers may need to rethink checkout pricing, after 75% of shoppers said they want AI to adjust delivery fees in real time.
Analyst Insights
Research and market analysis connected to eCommerce
Carwow names Chief Technology Officer & adds Sheth
Constructor posts surge on AI retail search momentum
SEON unveils global partner initiative for AI fraud fight
Constructor earns sole Customers' Choice in Gartner report
Shoppers return to stores for complex tech across Europe
Featured News
Google sees retail success with agentic commerce push
Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.
Elastic says AI search & context now decide customer loyalty
Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.
Expert Columns
The 70% problem: Why checkout is still where eCommerce goes to die
KYA is the new KYC: The payment identity problem AI commerce cannot afford to ignore
The UK's subscription economy crackdown and what this means for tech businesses
Retailers urged to clean address data for faster deliveries
5 eCommerce trends set to define 2026
Why email automation fails without clean and verified data
Brands are losing the Buy Box and up to 80% of marketplace sales with it
5 mobile-first strategies to ensure contact data quality
Adapting to change: How SEO specialists can leverage Google's generative AI update
From complexity to clarity: Why eCommerce needs clean customer data
Interviews
Interviews and video coverage from the networkRecent eCommerce News
UK online retail spending rises 10.5% in March
Online sales took 28.7% of the UK retail market in March, even as fuel stockpiling masked weaker underlying consumer demand.
UK firms still rely on manual payment reconciliation
Most high-volume British businesses still reconcile payments by hand, leaving finance teams with patchy visibility over costs and fund flows.
Liverpool FC expands SAS partnership for fan marketing
Supporters will see more personalised digital offers as the club uses AI to track engagement, conversion and fan sentiment across channels.
Influencer marketing shifts from add-on to core strategy
Brands risk losing ground as influencer activity is now being tied to sales, traffic and customer growth across UK and Europe.
Loop launches AI suite to cut retailer returns costs
Retailers could trim refunds, service queries and fraud losses as the new suite uses data from 200 million shoppers to automate post-purchase changes.
WNTD launches fashion app with GBP £3 million backing
Gen Z shoppers can now test looks and seek friend feedback in one place, as WNTD bets on social discovery away from retail sites.
Parcelhero says High Street closures beat 2030 forecast
UK town centres have lost 122,682 stores since 2016, outstripping Parcelhero's 2030 closure forecast and deepening pressure on the High Street.
Ultra-fast delivery promises linked to more UK delays
Retailers chasing rapid checkout promises are seeing more failed drops, as most UK shoppers prefer dependable two-to-four-day delivery windows.
Huboo acquires Sorted to create joined-up logistics platform
The deal gives retailers a single system for fulfilment, shipping and returns, serving more than 400 customers across Europe.
Clarks launches curated marketplace with Marketplacer
Customers will see a wider range online as the footwear retailer adds third-party brands without holding extra stock or diluting its identity.
Retailers urged to clean address data for faster deliveries
Poor address records are driving misdeliveries, extra fuel use and customer churn, costing retailers GBP £11.60 a parcel on average.
payabl. launches Visa Click to Pay for European merchants
Poor checkout experiences are costing European retailers repeat business, as payabl.'s new Visa Click to Pay aims to cut friction and fraud.
Zippd rebrand targets faster logistics network growth
Rising delivery demands are pushing retailers and marketplaces to seek faster, cheaper fulfilment without the cost of owning fleets or warehouses.
Quickfire Digital named Shopify Platinum partner in Norwich
The Norwich agency will gain closer access to Shopify support and planning after becoming one of just 15 UK Platinum partners.
Webtrends Optimize appoints Samantha Bessant as Customer Success Director
Customer delivery will be central as the British software firm scales its client operations after a 41% rise in new accounts last year.
Frasers AI assistant lifts online sales conversion by 25%
Early tests suggest conversational search is helping shoppers buy more quickly, with the new tool lifting online sales conversion by up to 25%.
Dig appoints Ideal World Co-founder Paul Wright to board
Boardroom support for Dig’s expansion into consumer fintech has been bolstered by Ideal World co-founder Paul Wright’s appointment.
TCS renews technology partnership with Marks & Spencer
The retailer's digital overhaul will continue with TCS handling core systems as it pushes to knit online and store operations together.
Taboola says DeeperDive nears 7 million monthly users
Adoption of Taboola’s AI Q&A tool is accelerating as publishers seek to hold readers on-site and monetise search habits reshaped by generative AI.
UK firms back bank-led recurring payments over cards
Recurring billing firms could cut costs and failed collections as 73% say card payments still cause persistent operational headaches.
Job Moves
Webtrends Optimize appoints Samantha Bessant as Customer Success Director
Dig appoints Ideal World Co-founder Paul Wright to board
Paxon appoints Anthony Heath as Business Development Manager
CEEK appoints Caroline Mercurio as Chief Operating Officer
PushON appoints Emma Gunn & Emily Harris amid growth
CEEK posts 50 percent growth & hires Grace Flusfeder
THG Studios reshapes Senior Creative Team with key hires
Rachelle Alexis Lim named CEO of MultiSafepay to drive SME growth
SALESmanago appoints Phil Draper as CEO to drive global AI growth
