TelcoNews UK - Telecommunications news for ICT decision-makers
United Kingdom

Experience Design Stories - Page 2

UK Stories

Experience Design stories

Global Stories

Experience Design stories

8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Sat, 11th Apr 2026
Ascendion named HFS market leader in agentic services
DevOps

Ascendion named HFS market leader in agentic services

The ranking spotlights growing buyer demand for proven AI savings as enterprises shift from pilots to production across core operations.

By Sofiah Nichole Salivio • 3 min read • Sat, 11th Apr 2026
Construction claims are shaped before disputes begin
DevOps

Construction claims are shaped before disputes begin

Construction claims are often won or lost on everyday site records, yet most digital tools still prioritise delivery over evidential strength.

By Jenna Farrell • 6 min read • Wed, 25th Mar 2026
Arduino, Qualcomm launch Hackster contest for UNO Q
Gaming

Arduino, Qualcomm launch Hackster contest for UNO Q

Arduino and Qualcomm launch a global Hackster contest around the new AI-focused UNO Q board, giving away 300 units to developers.

By Mark Tarre • 4 min read • Fri, 20th Mar 2026
Dentsu ANZ appoints Danica Bellchambers to lead AI
Data Analytics

Dentsu ANZ appoints Danica Bellchambers to lead AI

Dentsu ANZ names Danica Bellchambers Chief Data & Technology Officer to unify data, tech and AI across media, creative and CX teams.

By Sean Mitchell • 3 min read • Tue, 17th Mar 2026
Gender bias in AI - how to spot it, and how to prevent it
Marketing Technologies

Gender bias in AI - how to spot it, and how to prevent it

From job ads to image tools, AI is quietly amplifying gender bias - but with better data, design and oversight, we can reverse it.

By Ruth Bucknell • 4 min read • Fri, 6th Mar 2026
Why women's influence in tech matters beyond headcount
Customer Experience

Why women's influence in tech matters beyond headcount

International Women's Day in tech must go beyond hiring targets, giving women real power over what gets designed, funded and shipped.

By Christine Bourdon • 5 min read • Thu, 5th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
Good technology starts with listening to the users, according to UX/UI human-centred designer
Data Analytics

Good technology starts with listening to the users, according to UX/UI human-centred designer

A human-centred UX/UI designer says the most powerful tech solutions begin not with code or visuals, but with deep, disciplined listening.

By Carolina Pérez Dilsizian • 5 min read • Wed, 4th Mar 2026
Beyond the dashboard: Why context and clarity are the future of customer experience
Digital Transformation

Beyond the dashboard: Why context and clarity are the future of customer experience

Customer experience is evolving from ticket-taking to strategic, context-rich advisory, where clear narratives turn raw data into real business value.

By Isabella Benzie • 3 min read • Wed, 4th Mar 2026

Stories from Other Regions

Experience Design stories

Arena Animation marks 30 years with Bengaluru alumni meet
EduTech

Arena Animation marks 30 years with Bengaluru alumni meet

More than 100 former students gathered in Bengaluru as the training brand widened its push into original content and new production methods.

By Sean Mitchell • 4 min read • Thu, 16th Apr 2026
Vivek Agrawal launches Hindi album in virtual Oasis
AR, VR & Metaverse

Vivek Agrawal launches Hindi album in virtual Oasis

Listeners must navigate a self-built virtual world to hear Vivek Agrawal’s debut Hindi album, as artists test new ways to stand out online.

By Kaleah Salmon • 3 min read • Thu, 9th Apr 2026
Studio LDN wins healthcare briefs from Medcast & Hola
Customer Experience

Studio LDN wins healthcare briefs from Medcast & Hola

The Sydney agency’s new healthcare work will sharpen brands and digital journeys for more than a million telehealth users and clinicians.

By Catherine Knowles • 4 min read • Tue, 31st Mar 2026
Why fintech must design with women's needs in mind
Fintech

Why fintech must design with women's needs in mind

Women are demanding, well-informed investors; designing products around their needs boosts returns, loyalty and overall customer experience.

By Lisa Hannam • 5 min read • Fri, 6th Mar 2026
Poor website search drives Australian shoppers away
DevOps

Poor website search drives Australian shoppers away

Australian shoppers are deserting online retailers over clunky site search, with many paying more elsewhere for AI‑style, natural language results.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Mar 2026
Tech's next responsibility: Building for emotional durability, not just efficiency
Data Protection

Tech's next responsibility: Building for emotional durability, not just efficiency

As families go global, technologists are urged to build tools for emotional durability, preserving stories and memory, not just efficiency.

By Aswathy Maharaj • 5 min read • Mon, 2nd Mar 2026
Notitia & Rod Jager form Tasmanian data partnership
Data Analytics

Notitia & Rod Jager form Tasmanian data partnership

Notitia partners with Rod Jager Consulting to establish a formal Tasmanian base, expanding data and digital transformation services statewide.

By Catherine Knowles • 3 min read • Sun, 15th Feb 2026