TelcoNews UK - Telecommunications news for ICT decision-makers

Gen Z stories - Page 6

Cheerful uk shoppers browsing bright supermarket promotions loyalty

UK shoppers regain confidence as in-store ads & loyalty rule

Fri, 11th Jul 2025
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martech
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clean technologies
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social media
UK shoppers grow more confident as 28% now view the economy favourably, boosting store ads and loyalty schemes amid shifting retail habits.
Young people shopping uk high street modern retail technology interaction

Gen Z drives renewed optimism & new demands in UK retail

Fri, 11th Jul 2025
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cx
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martech
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data privacy
Gen Z boosts UK consumer confidence to 28%, driving demand for personalised, authentic retail experiences amid cautious economic optimism, says dentsu report.
Young adult helping elderly person use laptop uk living room warm atmosphere

Younger Brits help safeguard elders as online scams surge

Wed, 9th Jul 2025
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phishing
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physical security
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email security
Over half of UK families report elders fall victim to online scams, with younger generations now leading efforts to improve their cyber safety at home.
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Young Britons spend most time on smartphones, survey reveals

Fri, 4th Jul 2025
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social media
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digital age
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mental health
A survey finds young Britons spend nearly five hours daily on smartphones, with many seeking to reduce screen time to improve wellbeing.
Realistic photo uk online shopper laptop home eco friendly bags charity box

UK online shoppers favour eco-friendly, charitable brands

Mon, 30th Jun 2025
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clean technologies
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sustainability
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loyalty programmes
Over 36% of UK online shoppers favour brands supporting charity, with 34.6% prioritising eco-friendly practices, highlights new report by Ecommpay and IMRG.
Luxury hotel lobby elegant travelers digital devices high end decor

PIXI unveils AI platform to transform luxury travel content

Sat, 21st Jun 2025
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rpa
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ai
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gen z
PIXI launches AI platform to transform luxury travel marketing, offering hotels and advisors instant access to curated, secure visual content globally.
Shopping cart few groceries empty shelves supermarket inflation impact

Consumers cut spending as inflation & tariffs hit groceries

Wed, 18th Jun 2025
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supply chain
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ai
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inflation
Rising inflation and tariffs are forcing global consumers to cut grocery spending, shift to discount retailers, and reduce purchases across several retail categories.
Two hands exchanging digital gift card global expansion world map

Prezzee & UnionPay partner to expand global digital gifting

Sat, 14th Jun 2025
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fintech
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gen z
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global expansion
Prezzee and UnionPay International have partnered to expand digital gifting globally, enhancing secure, borderless payment solutions across 183 countries.
Stressed uk office worker cluttered desk ai icons british office

UK workers overwhelmed as AI adoption outpaces support & training

Thu, 12th Jun 2025
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digital transformation
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hcm
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ai
Research shows 71% of UK workers feel AI tools are advancing faster than they can learn, causing anxiety and highlighting a need for better support and guidance.
Smiling ai robot assisting happy customer service desk friendly interaction

AI boosts customer service happiness as global wellbeing falls

Thu, 12th Jun 2025
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uc
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digital transformation
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cx
Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.
Modern customer service ai virtual assistants multinational call centers smooth interactions

AI lifts customer service satisfaction as global happiness falls

Thu, 12th Jun 2025
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uc
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digital transformation
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cx
Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE's report.
Illustration globe startup offices different continents connected bright lines global collaboration ai

AWS invites global startups to apply for AI accelerator with USD $1 million credits

Wed, 11th Jun 2025
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hyperscale
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llms
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ai
AWS invites startups worldwide to join its 2025 Generative AI Accelerator, offering up to USD $1 million in credits, mentorship, and tech support.
Young new zealander using smartphone with travel insurance icons and plane background

AI reshaping traditional sectors like insurance & travel

Tue, 10th Jun 2025
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ai
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samsung
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cloud services
Artificial intelligence is revolutionising the way sectors operate, and embracing the technology is now essential for unlocking its full potential.
Stylish uk high street shop with luxury window displays and happy shoppers

Emotional spending boosts local luxury as Brits shun big brands

Thu, 29th May 2025
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instagram
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millennials
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gen z
Shoppers increasingly favour local luxury, with £41 billion spent annually on emotion-driven impulse buys, signalling a shift from big brands to local products.
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More than half of UK consumers abandon brands over bad apps

Thu, 22nd May 2025
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cx
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martech
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software
Research by Amplitude shows 58% of UK consumers abandon brands after app glitches, prioritising seamless functionality over sleek design to keep loyalty.
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Retail fraud awareness rises with social media, risks USD $107bn

Thu, 22nd May 2025
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ai
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e-commerce
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youtube
Awareness of retail fraud surges via social media, with risks looming at USD $107bn by 2029 as consumers grow tempted and acceptance rises.
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Unlocking Retail Growth: The WhatsApp Customer Service Revolution

Thu, 8th May 2025
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encryption
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cx
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martech
eCommerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.
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Irrelevant data wastes hours daily as workplace AI falls short

Wed, 30th Apr 2025
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digital transformation
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hcm
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genai
A report reveals 42% of workplace information accessed is irrelevant, causing staff frustration and a daily three-hour loss in productivity.
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Ecommpay to offer free neurodiversity training in FinTech sector

Wed, 30th Apr 2025
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fintech
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education, learning & training
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gen z
Ecommpay offers free neurodiversity training on 20 May 2025 to partners and clients, fostering inclusive workplaces in payments and FinTech sectors.
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UK lags in workplace AI adoption, survey reveals disparity

Fri, 18th Apr 2025
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genai
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ai
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misinformation
A recent survey reveals that while 70% of UK respondents have embraced AI in daily life, only 44% utilise it in the workplace, lagging behind global averages.