The Ultimate Guide to Generative AI
A curated UK edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for Generative AI (GenAI).
What to know about Generative AI
Generative AI is reshaping the digital landscape by powering advances across industries with its ability to create content, assist decision-making, and automate processes. From enhancing customer experience platforms and streamlining business workflows to transforming healthcare and cybersecurity, generative artificial intelligence is driving innovation and operational efficiency at an unprecedented scale.
Businesses and organisations are increasingly adopting generative AI technologies to harness its potential benefits, while also grappling with challenges such as data privacy, security risks, ethical considerations, and the need for robust governance. As generative AI solutions become core components of enterprise strategies, understanding their capabilities and implications is vital for staying competitive in today’s rapidly evolving digital economy.
Our stories explore practical deployments, emerging trends, and expert insights on generative AI’s impact across sectors, helping readers navigate its opportunities and challenges. Whether you are interested in the latest AI-driven product innovations, policy developments, or strategies for successful AI integration, this collection offers comprehensive information to keep you informed about the pivotal role of generative AI in transforming businesses and society.
UK Generative AI News
Regional stories with direct local relevance
Zendesk launches specialised AI agents for customer service
The new tools could automate up to 80% of service workflows, letting retailers handle orders, returns and refunds without manual handoffs.
Wasabi launches AI unit & names Mukherjee to lead it
Storage is becoming a bigger line item in AI budgets as Wasabi sets up a dedicated business to target labs, start-ups and neoclouds.
Slalom wins Salesforce award for Pets at Home AI work
Customer service volumes fell by about 30% on the first day after an AI system went live, while satisfaction stayed above target.
UK shoppers prefer reliable retail tech over flashy AI
UK retailers could miss the mark on digital spending, with shoppers valuing reliable basics such as pricing and returns over flashier AI tools.
Sembly 3.0 aims to cut weeks off client document work
The software could save teams two to three weeks on client reports and presentations as rivals race to automate final document production.
Xero apologises after two incidents upset advisers
Accountants and bookkeepers were left frustrated after an influencer post and an automated analytics email sparked concerns over Xero's adviser ties.
Analyst Insights
Research and market analysis connected to Generative AI
Check Point named Leader in Gartner hybrid mesh firewall
Google named Gartner leader in enterprise AI assistants
TCS opens AI creative engineering studio in London
AI drives enterprise storage demand as data piles up
Coder launches Agent Relay for Cursor in private preview
Featured News
AI will fade, says Dell Technologies' ephemeral Chief AI Officer
Dell says agentic AI should shift routine tasks below the machine line, freeing staff for expert work while making the role temporary.
Estima CEO: Generative AI reshapes pharmaceutical value proof
The HEOR tech firm is using generative AI to cut approval analyses from years to weeks, reshaping launch decisions and regulator responses.
Meet the man behind the Saas-Pocalypse: Emergent's Mukund Jha
The new cash will help Emergent broaden from coding tools into an operating system for small and medium businesses as demand surges.
Check Point: Be the best, or get out the way
Rising AI-driven attacks are compel security buyers to cut vendor sprawl, though Check Point warns over-consolidation can still raise risk.
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OnBoard says board AI policy key, but lags behind in adoption
Most boards are using AI, but formal guidelines are still missing as adoption races ahead of governance, OnBoard's survey found.
Exclusive: Virtuozzo sees GPU clouds reshape AI infrastructure
AI demand is pushing cloud providers towards GPU-as-a-service models, with efficiency and utilisation emerging as key differentiators.
How the 'human hour' mentality influences the future of tech
AI pilots are faltering where firms still judge success by hours saved, leaving customer value and workforce design unresolved.
Expert Columns
Your AI Scaling Problem is Actually a RAG Problem
The unseen strength: How women's AI caution is shaping enterprise security
Modern data teams: key roles, structures and data quality
Dupe culture is creating a new challenge for toy and gaming brands
AI can produce the work, it can't produce the lawyer
When AI memory, simulation and provenance collide
Supercharged security: Cyber risk in the age of frontier AI
The NHS Copilot rollout exposes the governance gap behind enterprise AI ambition
What Role Does Data Quality Play in Data Governance?
Bolt-on AI is the new lipstick on a pig; the pig is still running your enterprise
Interviews
Interviews and video coverage from the networkRecent Generative AI News
TCS opens AI creative engineering studio in London
Clients will be able to co-design AI customer experiences in London as TCS expands its UK presence and targets 5,000 regional hires.
UK AI Council opens membership to build AI competence
Businesses, universities and public bodies seeking practical AI guidance can now join a new UK membership group with free entry routes.
HousingAI appoints sales head & researcher to grow
Trust in AI tools for social housing is becoming a bigger selling point as HousingAI adds commercial and research expertise.
Law firms urged to codify judgement as AI spreads
AI adoption could turn legal advice into a commodity unless firms capture and refresh their own standards, Avvoka has warned.
UK small firms' AI use more than doubles in a year
Security fears and a skills gap are holding back UK small firms, even as nearly half now use AI and more plan to adopt it.
Foxit launches PDF editor with on-device AI workspace
Sensitive document work can now stay offline as Foxit's latest PDF editor runs supported AI tasks on-device for regulated sectors.
Humain and Qualcomm launch the Horizon Ultra AI PC
Enterprise buyers in Saudi Arabia will get a locally hosted AI PC from September 2026, alongside Adobe's shift to sovereign workloads.
Centeca appoints first Head of AI Strategy & Enablement
The new post formalises Centeca's AI work as it expands generative tools across finance, retail and compliance, while keeping tighter control on risk.
The unseen strength: How women's AI caution is shaping enterprise security
Enterprise security teams are treating women's AI scepticism as foresight, as agentic systems expose the governance risks many had flagged earlier.
Basware buys Trustpair to boost payment fraud checks
Customers using Basware should gain stronger protection against supplier payment fraud as its Trustpair deal adds account verification to invoice checks.
Thinc launches AI service for SMEs as governance looms
Many mid-sized firms are now seeking clearer guidance on where AI fits into everyday workflows as Thinc expands support.
iManage links legal AI to Google Cloud Gemini Enterprise
Legal teams could tap governed case files and precedent inside Gemini Enterprise for Legal, reducing compliance risks from copied data.
Crescendo launches AI-native customer experience platform
Businesses may cut CX stack costs by more than 60% as Crescendo bundles AI agents, ticketing and workforce tools into one platform.
iManage to launch governed AI legal platform in October
Law firms and in-house teams are being promised AI that can use sensitive matter data without breaching permissions, audit trails or ethical walls.
Speedy Services launches AI academy with Multiverse
The 13-month scheme aims to cut revenue leakage by 50% by automating admin and freeing depot staff for customer advice.
Starling launches AI assistant for small business customers
Small firms using the app can now automate tax set-asides and invoice checks as banks race to curb fraud and cut admin.
Navex expands Nira AI assistant into customer support
Customers can now get faster help in more than 50 languages as NAVEX brings its Nira assistant into support and case creation.
Centeca launches ChatGPT plugin for UK car listings
The tool could steer shoppers straight to independent dealers, as AI searches reshape how UK buyers find and finance cars online.
Netcall adds AI tools to speed process to app delivery
Businesses could cut weeks from app projects as Netcall's new AI tools automate process mapping, search and specification drafting.
Synap launches Synoptic online exam proctoring system
Amid rising cheating concerns, the platform aims to help schools and exam boards run monitored tests without constant live surveillance.
Job Moves
Wasabi launches AI unit & names Mukherjee to lead it
HousingAI appoints sales head & researcher to grow
Centeca appoints first Head of AI Strategy & Enablement
D2 Legal Technology names Daniel Heymann to lead law firm AI
TrueRights names Harry O'Hara as Commercial Director
Multiverse opens Edinburgh hub with ex-Amazon AI chief
Varn Search Marketing appoints four to leadership team
Mediazoo names John Gordon as Chief Product Officer
CirrusHQ names Gary Beddow Head of Business Development
