The Ultimate Guide to IT Automation
2024 edition
Overview
Many tasks associated with day-to-day IT service delivery are somewhat manual, repeatable and don’t require specific skills (such as provisioning or the early stages of incident management). These and other tasks can be automated, accelerating delivery and problem resolution, while reducing IT support staff workload and allowing a focus on higher-value tasks. IT Automation includes software, systems and tools, with configurable rules driving workflows and repeatable processes.
Analyst reports
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About Cloud Services
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About Initial Public Offering
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Expert columns
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Customer experience: The heart of sustainable growth
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By Dan Cooke of Roboyo Australia
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By Peter Philipp of Neo4j
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Interviews
Discussing Storage
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Discussing Cloud Services
Exclusive: Genetec’s Leon Langlais on security and data...
Mon, 12th Aug 2024
Discussing Initial Public Offering
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Discussing IT services
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Discussing Virtualisation
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By Darren Cockerell of SS&C Blue Prism
Beyond the hype: Taking Gen AI mainstream with next-lev...
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By Sateesh Seetharamiah of EdgeVerve
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By Rosie Cairnes of BlackLine
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Fri, 26th Apr 2024
By Ashutosh Agarwal of SS&C Blue Prism
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Wed, 10th Jan 2024
By Ashutosh Agarwal of SS&C Blue Prism
How Intelligent Automation (IA) is transforming Human R...
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By Chris Smith of M-Files
Successful digital transformation strategies for future...
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Move at Microsoft
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Other guides
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