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IT support Stories - Page 10

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IT support stories

ManageEngine report reveals split in AI adoption among UK IT pros
AI Security

ManageEngine report reveals split in AI adoption among UK IT pros

ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.

By Catherine Knowles • 3 min read • Fri, 5th Jul 2024
Cloud4 reports 20% turnover boost after cyber security pivot
Advanced Persistent Threat Protection

Cloud4 reports 20% turnover boost after cyber security pivot

Cloud4's strategic shift to cyber security boosts turnover by nearly 20 percent, reaching GBP £1.1 million for 2024. New products and partnerships fuel growth.

By Catherine Knowles • 3 min read • Thu, 13th Jun 2024
Regatta Group boosts digital transformation with Nexer support deal
Data Analytics

Regatta Group boosts digital transformation with Nexer support deal

The Regatta Group extends its partnership with Nexer for ongoing Microsoft Dynamics 365 support and optimisation, following a five-year multimillion-pound digital overhaul across 16 nations.

By Catherine Knowles • 3 min read • Mon, 1st Apr 2024
Cybersecurity alerts surge 37% for UK SMBs in a year
Advanced Persistent Threat Protection

Cybersecurity alerts surge 37% for UK SMBs in a year

UK small and medium-sized businesses (SMBs) experience a 37% surge in cybersecurity alerts, prompting a race against time as security professionals scramble to tackle daily threats, reveals Censornet.

By Catherine Knowles • 3 min read • Fri, 29th Mar 2024

Global Stories

IT support stories

Freshworks launches Freddy AI agents for swift deployment
Unified Communications

Freshworks launches Freddy AI agents for swift deployment

Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.

By Sean Mitchell • 3 min read • Thu, 24th Oct 2024
Pax8 survey reveals marketplaces boost IT provider growth
Customer Experience

Pax8 survey reveals marketplaces boost IT provider growth

A recent survey by Pax8 reveals that 90% of IT solution providers are benefiting significantly from online marketplaces, driving revenue and growth.

By Catherine Knowles • 3 min read • Thu, 17th Oct 2024
ServiceNow misconfigurations expose Fortune 200 firms' data
ServiceNow

ServiceNow misconfigurations expose Fortune 200 firms' data

Misconfigured ServiceNow apps are publicly exposing sensitive data from over 1,000 organisations, including Fortune 200 companies, says AppOmni Labs.

By Kaleah Salmon • 3 min read • Tue, 24th Sep 2024
Oracle unveils new cloud services to boost customer success
Hybrid Cloud

Oracle unveils new cloud services to boost customer success

Oracle has unveiled Oracle Cloud Success Protection and Assurance Services, enhancing cloud investments with proactive support, guided learning, and 24/7 technical assistance.

By Catherine Knowles • 3 min read • Thu, 12th Sep 2024
New report shows DMARC enforcement gap in NZ & Australia
Phishing

New report shows DMARC enforcement gap in NZ & Australia

A new report by SMX highlights a DMARC enforcement gap in New Zealand and Australia, exposing both public and private sectors to increased email-based cyber threats.

By Sean Mitchell • 4 min read • Wed, 21st Aug 2024
Nexthink study: BSOD affects 1 in 200 devices daily
Health Technologies

Nexthink study: BSOD affects 1 in 200 devices daily

Nexthink's analysis reveals that 1 in 200 devices suffers a daily blue screen of death (BSOD) issue, with nearly half of these crashes being preventable.

By Catherine Knowles • 3 min read • Wed, 14th Aug 2024
Cybercriminals exploit CrowdStrike outage with fake support sites
Malware

Cybercriminals exploit CrowdStrike outage with fake support sites

Cybercriminals capitalised on a CrowdStrike Falcon outage by creating over 180 fake support websites, targeting 8.5 million affected devices worldwide.

By Shannon Williams • 3 min read • Thu, 1st Aug 2024
Ricoh partners with Rimini Street for Oracle system support
Printing

Ricoh partners with Rimini Street for Oracle system support

Ricoh partners with Rimini Street to support and protect its Oracle systems, aiming to optimise current systems while exploring a next-gen ERP strategy.

By Sean Mitchell • 3 min read • Wed, 12th Jun 2024
HID launches InvoTech Cloud for uniform management revolution
Health Technologies

HID launches InvoTech Cloud for uniform management revolution

HID has launched InvoTech Cloud, a cloud-based solution designed to revolutionise uniform management in hotels and hospitals by offering real-time inventory insights.

By Sean Mitchell • 3 min read • Tue, 11th Jun 2024
Enhance the human connection in IT support services with AI
Data Privacy

Enhance the human connection in IT support services with AI

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

By Eric Helmer • 3 min read • Thu, 9th May 2024
ControlUp enhances Edge DX to optimise digital employee experience
Human Capital Management

ControlUp enhances Edge DX to optimise digital employee experience

ControlUp has boosted its ControlUp Edge DX system with advanced user dashboards, employee sentiment surveys and a AI-based chatbot, aiming to optimise IT management.

By Catherine Knowles • 3 min read • Mon, 29th Apr 2024

Stories from Other Regions

IT support stories

Australian logistics face 16-hour monthly losses over tech issues
Clean technologies

Australian logistics face 16-hour monthly losses over tech issues

Mobile technology downtime costs Australia's transport sector 16 hours monthly, impacting profits and causing stress. SOTI calls for better support tools.

By Imee Dequito • 3 min read • Fri, 4th Oct 2024
Konica Minolta report reveals 2024 Australian IT trends
Data Protection

Konica Minolta report reveals 2024 Australian IT trends

Konica Minolta Australia's 2024 IT trends report has revealed that 68% of C-suite execs focus on operational efficiency.

By Melania Watson • 3 min read • Wed, 24th Jul 2024