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Guernsey awards £1.3m IT contract to Apogee for five years
Digital Transformation

Guernsey awards £1.3m IT contract to Apogee for five years

The States of Guernsey has awarded Apogee a £1.3 million per year, five-year contract to supply IT hardware and support under a new multi-vendor model.

By Catherine Knowles • 4 min read • Fri, 18th Jul 2025
Schofield Sweeney adopts NetDocuments to boost client service
Unified Communications

Schofield Sweeney adopts NetDocuments to boost client service

Schofield Sweeney has adopted NetDocuments to enhance client service and support growth across its four UK offices with improved document access and collaboration.

By Catherine Knowles • 3 min read • Fri, 20th Jun 2025
UK accountancy firms cautious on fully embracing cloud IT shift
Data Protection

UK accountancy firms cautious on fully embracing cloud IT shift

Over a third of UK accountancy firms adopt hybrid IT, balancing cloud and legacy tech, with many cautious about fully embracing digital transformation in 2025.

By Shannon Williams • 4 min read • Fri, 16th May 2025

Global Stories

IT support stories

TeamViewer launches AI-powered tools to boost IT support speed
Digital Transformation

TeamViewer launches AI-powered tools to boost IT support speed

TeamViewer unveils AI-powered TeamViewer Intelligence to speed up IT support via real-time automation and enhanced session insights for global users.

By Melvin Hipolito • 3 min read • Thu, 3rd Jul 2025
How AI agents can help enterprise teams to scale
Customer Relationship Management

How AI agents can help enterprise teams to scale

By 2028, 33% of enterprises will use AI agents to boost productivity and scale efficiently, transforming workflows beyond traditional automation methods.

By Paul Rilstone • 4 min read • Tue, 1st Jul 2025
A managed protection service suite empowers MSPs to scale their businesses effectively
Firewalls

A managed protection service suite empowers MSPs to scale their businesses effectively

A Managed Protection Service Suite helps MSPs scale their businesses efficiently while enhancing security and customer service for SMB clients.

By Debasish Mukherjee • 3 min read • Mon, 30th Jun 2025
Exclusive: BPC and HP deliver flexible IT support to growing firms
Digital Transformation

Exclusive: BPC and HP deliver flexible IT support to growing firms

BPC and HP partner to offer flexible IT support and finance solutions, helping SMEs manage tech challenges and plan growth amid evolving market demands.

By Melania Watson • 5 min read • Thu, 26th Jun 2025
NTT DATA named advisory partner for Plug & Play AI hubs
Digital Transformation

NTT DATA named advisory partner for Plug & Play AI hubs

NTT DATA is the exclusive advisory partner for Plug and Play's AI Centres of Excellence across North America, supporting startups and corporates with AI innovation.

By Catherine Knowles • 4 min read • Thu, 12th Jun 2025
Modernizing mobile device management: Empowering productivity without compromise
Digital Transformation

Modernizing mobile device management: Empowering productivity without compromise

Pulseway modernizes Mobile Device Management, shifting from control to productivity enabler, integrating security with seamless remote support across devices.

By Victoria Boryaeva • 3 min read • Fri, 30th May 2025
Tray.ai launches ITSM Agent to automate IT support tasks
Software-as-a-Service

Tray.ai launches ITSM Agent to automate IT support tasks

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

By Kaleah Salmon • 4 min read • Mon, 28th Apr 2025
Riverbed expands AI observability platform with new features
Unified Communications

Riverbed expands AI observability platform with new features

Riverbed has unveiled an expansion of its AI observability platform, introducing new tools that promise to optimise IT operations and improve data insights.

By Sean Mitchell • 3 min read • Fri, 11th Apr 2025
Five reasons why every business needs Windows 11
Data Protection

Five reasons why every business needs Windows 11

As Windows 10 support will end in October 2025, businesses must upgrade to Windows 11 for enhanced security, stability, productivity, and lower IT costs.

By BPC Commercial • 3 min read • Mon, 7th Apr 2025
Comptia A+ certification updated with AI & cybersecurity
Virtualisation

Comptia A+ certification updated with AI & cybersecurity

The CompTIA A+ certification has been revamped to address crucial areas like artificial intelligence and cybersecurity, reflecting the shifting landscape of tech support roles.

By Shannon Williams • 3 min read • Wed, 2nd Apr 2025

Stories from Other Regions

IT support stories

HCLTech signs 10-year deal to modernise Dunedin IT services
Hybrid Cloud

HCLTech signs 10-year deal to modernise Dunedin IT services

HCLTech will modernise Dunedin City Council's IT services over 10 years, enhancing digital platforms, automation and community engagement.

By Sean Mitchell • 3 min read • Thu, 10th Jul 2025
Telesmart joins AoG Marketplace to provide secure network services
Firewalls

Telesmart joins AoG Marketplace to provide secure network services

Telesmart joins New Zealand's AoG Marketplace, offering secure network management services meeting strict government security standards for public sector use.

By Melvin Hipolito • 4 min read • Tue, 1st Jul 2025
AI-driven cybersecurity shapes future of managed services
Data Protection

AI-driven cybersecurity shapes future of managed services

CMTG stresses AI-driven cybersecurity is vital for managed services, enabling real-time threat detection to protect sectors like finance, engineering, and insurance.

By Catherine Knowles • 3 min read • Fri, 30th May 2025
Kinetics Group expands IT services with OutSource merger
Disaster Recovery

Kinetics Group expands IT services with OutSource merger

Kinetics has integrated OutSource IT, boosting managed IT service capabilities to better serve NZ businesses amidst rising demand for cloud and cybersecurity.

By Shannon Williams • 4 min read • Tue, 29th Apr 2025