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Poor IT support lowers morale & performance across UK firms
Productivity

Poor IT support lowers morale & performance across UK firms

Poor IT support is harming morale and performance across UK firms, with 72% of IT pros reporting negative impacts on job satisfaction, TOPdesk finds.

By Shannon Williams • 4 min read • Sat, 25th Oct 2025
CyberSmart joins NCRCG to boost cyber resilience for UK SMEs
Smart Home

CyberSmart joins NCRCG to boost cyber resilience for UK SMEs

CyberSmart has joined the National Cyber Resilience Centre Group as a National Ambassador to bolster cyberdefence for UK SMEs and their MSPs.

By Jed Nykolle Harme • 3 min read • Tue, 14th Oct 2025
Human factor key as UK retailers face sharp rise in cyber attacks
Ransomware

Human factor key as UK retailers face sharp rise in cyber attacks

UK retailers report a sharp rise in cyber attacks, with helpdesk scams and human error now key targets necessitating increased security training.

By Jed Nykolle Harme • 3 min read • Wed, 17th Sep 2025
UK mid-market firms divided on AI & tech as advice gap grows
Human Capital Management

UK mid-market firms divided on AI & tech as advice gap grows

UK mid-market firms face growing advice gaps and leadership divides on AI adoption, hindering productivity and tech investment decisions amid budget constraints.

By Shannon Williams • 4 min read • Fri, 1st Aug 2025

Global Stories

IT support stories

KBS halves SAP maintenance costs, redirects savings to AI plans
Digital Transformation

KBS halves SAP maintenance costs, redirects savings to AI plans

Korean broadcaster KBS cuts SAP maintenance costs by 50% through Rimini Street support, redirecting savings to boost AI initiatives in its TV operations.

By Melvin Hipolito • 4 min read • Thu, 18th Sep 2025
ManageEngine enhances Endpoint Central with proactive DEX tools
Data Analytics

ManageEngine enhances Endpoint Central with proactive DEX tools

ManageEngine adds digital employee experience tools to Endpoint Central, enabling IT teams to proactively tackle performance issues and enhance workplace productivity.

By Catherine Knowles • 4 min read • Thu, 28th Aug 2025
Specops extends uReset to boost cloud Entra ID password security
Digital Transformation

Specops extends uReset to boost cloud Entra ID password security

Specops uReset now supports cloud-only Entra ID, enabling 24/7 self-service password resets and reducing IT help desk password-related calls.

By Jed Nykolle Harme • 3 min read • Thu, 28th Aug 2025
ManageEngine adds DEX tools to cut IT tickets & boost uptime
Data Analytics

ManageEngine adds DEX tools to cut IT tickets & boost uptime

ManageEngine introduces DEX tools in Endpoint Central to help IT teams proactively fix issues, cutting support tickets and boosting employee productivity.

By Melania Watson • 4 min read • Wed, 27th Aug 2025
Exclusive: Rimini Street backs CIOs in fight against vendor lock-in
Virtualisation

Exclusive: Rimini Street backs CIOs in fight against vendor lock-in

ANZ firms could save AUD $2.5 billion annually by switching to third-party IT support, freeing funds for AI and innovation amid rising vendor costs.

By Melania Watson • 5 min read • Mon, 25th Aug 2025
TrustedTech rebrands to boost Microsoft cloud & AI services
Disaster Recovery

TrustedTech rebrands to boost Microsoft cloud & AI services

TrustedTech rebrands to focus on Microsoft cloud and AI services, driving an eleven-fold revenue increase and expanding enterprise support across UK and US markets.

By Jed Nykolle Harme • 3 min read • Tue, 19th Aug 2025
Rimini Street joins GSA Schedule, saving US agencies up to 50%
Robotic Process Automation

Rimini Street joins GSA Schedule, saving US agencies up to 50%

Rimini Street has joined the US GSA Schedule, enabling government agencies to save up to 50% on Oracle, SAP and VMware support services.

By Melvin Hipolito • 3 min read • Fri, 15th Aug 2025

Stories from Other Regions

IT support stories

DriveSavers & Computer Troubleshooters team up for SMB data recovery
Disaster Recovery

DriveSavers & Computer Troubleshooters team up for SMB data recovery

DriveSavers and Computer Troubleshooters have teamed up to offer advanced data recovery and ransomware response services to Australian small and medium-sized businesses.

By Melania Watson • 4 min read • Tue, 7th Oct 2025
SOTI boosts ONE Platform to cut device downtime in Canadian T&L
Digital Transformation

SOTI boosts ONE Platform to cut device downtime in Canadian T&L

SOTI upgrades its ONE Platform to reduce mobile device downtime, helping Canadian transport and logistics workers reclaim lost hours and ease work stress.

By Sean Mitchell • 3 min read • Thu, 2nd Oct 2025
Logitech unveils new headsets to tackle office distractions
Unified Communications

Logitech unveils new headsets to tackle office distractions

Logitech launches Zone Wireless 2 ES and Zone Wired 2 headsets with AI noise cancellation, designed to improve focus in open-plan offices at AUD $199.95-$309.95.

By Sean Mitchell • 4 min read • Wed, 24th Sep 2025
Rimini Street & American Digital offer cost-saving IT support
Digital Transformation

Rimini Street & American Digital offer cost-saving IT support

Rimini Street and American Digital team up to cut IT support costs by up to 90%, enabling firms to modernise without costly software upgrades or migrations.

By Melania Watson • 3 min read • Mon, 25th Aug 2025
Why cloud-based printing can deliver significant business benefits
Digital Transformation

Why cloud-based printing can deliver significant business benefits

Cloud-based printing simplifies IT, cuts costs, boosts security and lets employees print securely anywhere, transforming business print operations globally.

By Gregory White • 4 min read • Mon, 4th Aug 2025
Atturra rebrands Plan B to expand IT services in New Zealand
Digital Transformation

Atturra rebrands Plan B to expand IT services in New Zealand

Atturra will rebrand Auckland-based Plan B by July 2025, expanding its IT services across New Zealand with enhanced cloud, security, and managed offerings.

By Melvin Hipolito • 3 min read • Wed, 30th Jul 2025