Online shopping stories - Page 11

A Fixtuur study reveals 79% of furniture retailers now prefer 3D and AR over traditional photos, boosting sales and enhancing customer engagement online.

Retailers are rapidly adopting AI to personalise shopping experiences, boosting customer loyalty and handling £30bn in UK click-and-collect orders in 2025.

Nearly half of UK shoppers plan to use AI agents for holiday shopping, showing growing trust despite some security concerns ahead of the peak season.

UK shoppers increasingly accept AI for delivery updates and returns, but nearly half still prefer human support when issues arise, new research finds.

A survey shows 73% of shoppers use AI tools, raising new fraud risks and liability concerns for merchants during the rise of agentic commerce.

Many young UK shoppers risk scams by using AI and social media for festive gifts, despite widespread concerns over online holiday shopping risks.

Norton reports UK millennials and Gen Z face rising holiday scam risks as 66% take risky steps, driven by growing use of social media and AI in shopping.

Salesforce teams up with Stripe and OpenAI to launch AI-powered Instant Checkout, enhancing personalised shopping and speeding up online purchases for retailers.

80% of UK shoppers now use AI for online shopping, with most expecting AI assistants to be mainstream by 2026, revolutionising retail experiences.

Ecommpay and Hyvä have partnered to enhance Magento checkouts, aiming to reduce cart abandonment and boost merchant sales with faster, secure payments.

Mobile wallets are gaining popularity with young UK shoppers, while older generations continue to prefer debit and credit cards for online purchases.

Black Friday remains the UK's top shopping day in 2025, with 79% planning to shop then despite rising interest in Amazon Prime Deals Days and Singles Day.

Retailers are urged to extend Black Friday deals across the week as 2024 data shows shopping peaks shifting to earlier in the week and conversions rising to 5.3%.

UK online retailers face revenue losses as returns hit 17.5%, highest globally, while exchanges lag at 5.8%, signalling urgent need for improved post-purchase strategies.

While 38% of UK shoppers use AI in retail, 72% want control and 94% demand transparency in how AI handles their data and choices.

Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.

A global survey reveals 33% of Gen Z and 26% of Millennials prefer AI platforms over search engines for shopping advice, signalling a shift in consumer habits.

Signifyd launches Intelligent Returns to help UK retailers cut costs and manage rising returns with real-time risk intelligence and data insights.

UK shoppers are rapidly embracing generative AI this Christmas, with 71% using it to pick gifts and manage budgets amid rising cost of living worries.

Peer reviews and user-generated content now influence 65% of UK shoppers, surpassing celebrity endorsements in shaping purchase decisions, finds Akeneo study.