Rich Communication Services stories - Page 2

Twilio partners with Microsoft in a multi-year deal to boost enterprise conversational AI, enhancing customer engagement through advanced AI and Azure integration.

Infobip partners with MoneyGram Haas F1 Team to boost fan engagement via AI-powered messaging channels like WhatsApp and RCS at the 2025 Miami Grand Prix.

8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.

Sinch is named a Leader in Omdia's CPaaS 2025 report, scoring highly in innovation and go-to-market strategy with strong global customer engagement.

Research from Twilio reveals that nearly half of mobile professionals have adopted Rich Communication Services, with 60% citing its positive impact on customer communications.

Sinch has strengthened its alliance with Verizon to boost Rich Communication Services adoption for business messaging across the US, enhancing customer engagement.

Sinch has launched its RCS Business Enablement service, aimed at helping mobile operators manage and secure Rich Communication Services for Business globally.

Sinch has surpassed 1 billion Rich Communication Services messages delivered globally in 2024, heralding a new era in business messaging.

Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.

Juniper Research has identified ten key telecommunications trends for 2025, signalling a transformative year for the industry with innovations like Wi-Fi 7 and 6G.

A recent study by Sinch reveals over 70% of brands view Rich Communication Services as a key channel for customer communication in five years.

Twilio's 2024 report reveals that 68% of Australians may stop engaging with brands they distrust, emphasising the need for secure, identifiable communication.

New Zealand cybercrime losses surge to $6.8 million in Q2 2024, with unauthorised access incidents skyrocketing to $3.6 million, NCSC data shows.

Sinch and Singtel have launched Singapore's first RCS Business Messaging service, revolutionising customer engagement with secure and interactive branded messages.

A study by XConnect and Mobilesquared reveals CPaaS providers are expected to lose nearly a quarter of trust in SMS platforms between 2023 and 2025 due to potential fraud risks.

Singtel partners with Google in a trailblazing move, pioneering Rich Communication Services for business customers in Singapore, revolutionising traditional SMS services.

Ovum’s survey explored the rapidly-evolving business-to-consumer communications market with some interesting findings.