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Salesforce unveils Agentforce AI-powered contact centre

Yesterday
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crm
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uc
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data analytics
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
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Zoom expands agentic AI to automate workplace tasks

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Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.
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Salesforce unveils Agentforce AI tools for healthcare

Last week
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martech
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rpa
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risk & compliance
Salesforce launches Agentforce for Health, promising AI agents to cut admin burdens and streamline patient access, public health and research.
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Tamr doubles SaaS revenue as AI drives data mastering

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uc
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data analytics
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digital transformation
Tamr's direct SaaS revenue surges 102% as enterprises embrace AI-driven data mastering to underpin production-ready AI deployments.
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UK Spring Statement: AI skills & cyber resilience focus

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ransomware
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iot security
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martech
UK Spring Statement wins tech sector praise for stability, but experts warn growth hinges on real progress in AI skills and cyber resilience.
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Typeface unveils AI engine for governed marketing at scale

Last week
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devops
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martech
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partner programmes
Typeface launches a Marketing Orchestration Engine, unifying AI agents, brand data and IT controls to govern cross-channel campaigns at scale.
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Gearset adds AI-powered automated UI testing for Salesforce

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dr
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digital transformation
Gearset unveils AI-powered no-code UI testing for Salesforce, aiming to ease complexity and cut deployment risk for global DevOps teams.
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Sweep unveils Multi-Org Agent to tame Salesforce sprawl

Last month
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digital transformation
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martech
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physical security
Sweep debuts Multi-Org Agent to map complex Salesforce estates, cutting analysis from months to days and easing consolidation and AI rollout.
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Confluent links AI agents & boosts anomaly detection

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devops
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digital transformation
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martech
Confluent upgrades its AI toolkit to link agents over live data streams and add multivariate anomaly detection for faster issue spotting.
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ShinyHunters pivots to subdomain phishing & vishing

Last month
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saas
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mfa
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cloud security
ShinyHunters shifts to subdomain-brand phishing and vishing on mobiles, bypassing domain checks to hijack SSO logins and SaaS sessions.
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Anthropic boosts Claude Cowork with new plugins, admin tools

Last month
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saas
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devops
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digital transformation
Anthropic upgrades Claude Cowork with private plugin marketplaces, richer admin controls and Office-linked workflows for enterprise teams.
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Lightrun unveils AI SRE tool for live runtime debugging

Last month
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devops
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martech
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application security
Lightrun has launched an AI-driven SRE tool that taps live runtime context to debug production systems and automate incident remediation.
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Ultimo names Philip Neal Chief Revenue Officer role

Last month
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manufacturing
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cx
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martech
Ultimo appoints Philip Neal as Chief Revenue Officer to drive global growth and AI-augmented EAM strategy across North America, EMEA and APAC.
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G2's 2026 Best Software Awards reveal major market shifts

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crm
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uc
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data protection
G2's 2026 Best Software Awards show buyer loyalties shifting fast, with 47% new top products and a major shake-up in global rankings.
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Keyloop launches Kara AI to transform dealer support

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uc
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digital transformation
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cx
Keyloop introduces Kara, an AI assistant in its Customer Hub, to handle routine dealer support queries and free staff for complex cases.
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UiPath secures five spots in G2 2026 Best Software Awards

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devops
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digital transformation
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cx
UiPath lands five places in G2's 2026 Best Software Awards, spanning AI, development, IT management and global seller categories.
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Rubrik launches Agent Cloud to govern enterprise AI

Last month
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data protection
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dr
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devops
Rubrik unveils Agent Cloud, promising real-time oversight, guardrails and rollback for risky AI agents embedded in enterprise systems.
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India AI summit targets data control and skills gap

Last month
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data protection
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digital transformation
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martech
India AI Impact Summit spotlights trusted data, skills gaps and structural reform as leaders seek a shared roadmap for global AI governance.
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Aurasell unveils AI-native GTM OS overlay for CRMs

Last month
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crm
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data analytics
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digital transformation
Aurasell launches GTM OS, an AI-native overlay that automates go-to-market workflows across existing CRMs without risky system replacement.
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LIV Golf debuts AI 'Fan Caddie' second-screen companion

Last month
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semiconductors
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data analytics
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digital transformation
LIV Golf has unveiled Fan Caddie, an AI 'second-screen' assistant offering real-time stats, replays and shopping while fans watch live.