Salesforce stories - Page 3
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Alibaba Cloud expands AI reach with new data centres & courses
Fri, 24th May 2024
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crm
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data analytics
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martech
Alibaba Cloud announced an ambitious expansion at its Global Summit in Paris, including new cloud regions in Mexico and Asia, and unveiled a generative AI platform.
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Salesforce enhances Service Cloud for unified customer care
Fri, 24th May 2024
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martech
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cdp
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whatsapp
Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.
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IBM & Salesforce announce strategic AI partnership
Fri, 24th May 2024
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crm
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martech
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risk & compliance
IBM and Salesforce expand their partnership to merge IBM's watsonx AI with Salesforce's Einstein 1, aiming to revolutionise AI and data integration for businesses.
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Salesforce enhances Einstein Copilot AI for marketers & merchants
Fri, 24th May 2024
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crm
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cx
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martech
Salesforce has unveiled new Einstein Copilot features aimed at marketers and merchants, enhancing AI-driven customer interaction and business efficiency.
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Salesforce unveils new tools to enhance Commerce Cloud platform
Fri, 24th May 2024
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martech
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commerce systems
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cdp
Salesforce unveils new Commerce Cloud innovations to streamline B2B and B2C operations, promising seamless and personalised shopping experiences across all channels.
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IBM unveils major Watson, AI & open source innovations
Thu, 23rd May 2024
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firewalls
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hyperscale
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public cloud
At IBM's annual THINK conference, major updates to the watsonx platform were announced, including new open-source AI models, tools, and data capabilities, set to redefine enterprise AI.
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Keepit earns third consecutive Customer Top Rated Award
Thu, 16th May 2024
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dr
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cx
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martech
Keepit wins its third consecutive Customer Top Rated Award from TrustRadius for excellence in SaaS Backup, Data Loss Prevention, Disaster Recovery, and Enterprise Backup.
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Salesforce partners with NTT DATA to optimise applications
Thu, 16th May 2024
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martech
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crm
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partner programmes
Salesforce has enlisted NTT DATA to streamline its applications, boosting their two-decade partnership and aiming to enhance managed services across multiple Salesforce platforms.
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Loop expands returns management to Salesforce Commerce Cloud
Wed, 15th May 2024
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martech
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cdp
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merchants
Loop expands its celebrated returns management software to support enterprise merchants on Salesforce Commerce Cloud, enhancing returns efficiency and customer satisfaction.
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Salesforce launches trusted AI solutions to boost adoption in ASEAN
Tue, 14th May 2024
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hyperscale
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crm
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public cloud
Salesforce has launched trusted AI and data solutions, including Einstein Copilot and Tableau Pulse, to bridge the AI trust gap in Singapore and ASEAN, where data integrity doubts hinder AI adoption.
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Significant trust issues in AI revealed in Salesforce research
Fri, 10th May 2024
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cdp
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martech
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ai
Salesforce's new study reveals 'trust in data' as a significant barrier to AI adoption, with 48% of Singaporean workers facing difficulties engaging with AI.
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RingCentral launches AI-powered contact centre RingCX in Australia
Fri, 3rd May 2024
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uc
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martech
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omnichannel
RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.
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The remote desktop tools most targeted by attackers in the last year
Thu, 2nd May 2024
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malware
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virtualisation
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uc
Virtual Network Computing (VNC) was the most targeted remote desktop tool in the past year, clouds over a new Barracuda data report.
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Hyland pioneers AI updates for increased efficiency & automation
Fri, 26th Apr 2024
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edutech
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ecm
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martech
Hyland, global content solutions leader, introduces Hyland Experience Automate (Hx Automate), a pioneering service from its next-gen Hyland Experience (Hx) platform, aiming to revolutionise AI application in business management.
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Databricks sees 70% growth in EMEA amidst enterprise demand for AI
Fri, 19th Apr 2024
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data science
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martech
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cdp
Data and AI firm Databricks experiences a 70% YoY increase in its EMEA operations, driven by surging demand for data and AI capabilities.
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Salesforce expands product availability on AWS Marketplace in Australia
Tue, 16th Apr 2024
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martech
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cdp
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ai
Salesforce extends its product availability on the AWS Marketplace to Australia, streamlining procurement and billing, and boosting operational performance through pre-approved budgets.
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Keepit expands Swiss footprint with two new data centres
Thu, 11th Apr 2024
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saas
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hyperscale
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martech
Keepit has launched two new data centres in Switzerland, offering secure, addressing the surging demand for Backup-as-a-Service and data recovery.
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Rimini Street taps Martyn Hoogakker for EMEA leadership role
Thu, 11th Apr 2024
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saas
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martech
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cdp
Rimini Street, global software support provider, names Martyn Hoogakker as the new Vice President and General Manager for EMEA, leveraging his SaaS expertise to accelerate regional growth.
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Keepit & Ingram Micro form alliance to boost market presence
Fri, 5th Apr 2024
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martech
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cdp
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salesforce
Data protection firm Keepit forms strategic alliance with global IT distributor Ingram Micro, intending to fortify Keepit's US market presence via Ingram Micro's Xvantage digital platform.
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Raphael Bres returns to Tradeshift, set to harness AI in fintech
Thu, 4th Apr 2024
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martech
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cdp
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oracle
Raphael Bres is set to harness AI to revolutionise Tradeshift's finance function after he rejoins the B2B e-commerce, fintech platform, amid company restructuring and growth.