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Service level agreement (SLA) Stories - Page 4

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Service level agreement (SLA) stories

UK excels in customer satisfaction & IT service delivery
Unified Communications

UK excels in customer satisfaction & IT service delivery

Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.

By Shannon Williams • 3 min read • Thu, 9th May 2024
DataStax to boost RAG use cases with NVIDIA integration
Generative AI

DataStax to boost RAG use cases with NVIDIA integration

DataStax is set to enhance retrieval-augmented generation use cases through its new integration with NVIDIA, providing faster and cost-effective AI data solutions.

By Tom Raynel • 3 min read • Thu, 21st Mar 2024
Hitachi Vantara and Cisco sign two new global partnership agreements
Storage

Hitachi Vantara and Cisco sign two new global partnership agreements

Hitachi Vantara partners with Cisco to integrate its storage products with Cisco technologies, becoming a leading data centre and hybrid cloud provider.

By Catherine Knowles • 3 min read • Wed, 14th Jun 2023
Four ways an infrastructure-as-a-service approach accelerates business speed
Network Infrastructure

Four ways an infrastructure-as-a-service approach accelerates business speed

Over the last 18 months, technology has enabled businesses to adapt to rapidly changing market conditions, innovate and grow.

By Adrian Iannessa • 5 min read • Wed, 17th Nov 2021
8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
Unified Communications

8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA

8x8's XCaaS solution offers 99.999% uptime and guarantees reliability for organisations with hybrid workforces.

By Staff Writer • 2 min read • Mon, 16th Aug 2021
Tackling internal perceptions that SLAs aren't performing
Public Cloud

Tackling internal perceptions that SLAs aren't performing

Not all organisations have realised the maturity to recognise when the performance claims of public cloud don't stack up.

By Will Barrera • 4 min read • Mon, 11th May 2020
Bullet-proof glass & 24/7 manned security - the Fort Knox of data centers
Hyperscale

Bullet-proof glass & 24/7 manned security - the Fort Knox of data centers

When determining which data center provider to go for, security is often the first and main concern for customers.

By Julia Gabel • 2 min read • Tue, 22nd Aug 2017
Choosing the right cloud provider more important now than ever before
Virtualisation

Choosing the right cloud provider more important now than ever before

Australian organizations are rapidly adopting cloud infrastructure, but need to choose the right providers to maximize benefits, says CenturyLink.

By Catherine Knowles • 4 min read • Wed, 27th Apr 2016
Veeam gets Nimble with storage integration for Availability Suite
Storage

Veeam gets Nimble with storage integration for Availability Suite

Veeam has added Nimble Storage to its new Availability Suite 9.5 in a deal it says opens the doors for partners to deploy new end-to-end solutions.

By Heather Wright • 2 min read • Wed, 27th Apr 2016
How solutions-based SLAs can protect your enterprise
Hyperscale

How solutions-based SLAs can protect your enterprise

Outsourcing IT services can increase risk for businesses, but service-level agreements provide some insurance, says CenturyLink.

By Catherine Knowles • 3 min read • Fri, 31st Jul 2015
Data sovereignty: the risks of assumption
Inland Revenue Department

Data sovereignty: the risks of assumption

Cloud computing's hidden peril: assumptions over data location may breach NZ's tax laws and compromise business security.

By Staff Writer • 6 min read • Tue, 1st Mar 2011
Alleviating the data boom
Storage

Alleviating the data boom

Unstructured data is growing rapidly, but existing technology is struggling to manage it. Object-based storage may be the solution. #DataStorage.

By Staff Writer • 6 min read • Mon, 1st Nov 2010

Stories from Other Regions

Service level agreement (SLA) stories

The Internet Of Things is turning facilities management on its head
Software-as-a-Service

The Internet Of Things is turning facilities management on its head

Facilities managers are facing lower costs and faster fault response as connected sensors and software automate maintenance across buildings.

By Michael Curreen • 4 min read • Wed, 12th Sep 2018
Virtual Instruments lands in Australia with PlexNet partnership
Partner Programmes

Virtual Instruments lands in Australia with PlexNet partnership

Virtual Instruments ventures into the Australian market, joining forces with PlexNet to offer cutting-edge infrastructure performance tools.

By Patrick Martlew • 2 min read • Wed, 11th Oct 2017
DNA adds uberAgent to Splunk ecosystem
Security Information and Event Management

DNA adds uberAgent to Splunk ecosystem

DNA Connect boosts Splunk with uberAgent for enhanced monitoring and SLA maintenance in Australian IT sectors.

By Heather Wright • 2 min read • Mon, 18th Sep 2017
Cloud Brokerage – beyond the hype
Microsoft

Cloud Brokerage – beyond the hype

Cloud brokerage is getting a lot of hype – partly because it sounds cool, and largely because no-one really knows what it means.

By Staff Writer • 3 min read • Mon, 18th Nov 2013
Service Level Agreements - increasingly important
Disaster Recovery

Service Level Agreements - increasingly important

How can a CIO be sure his organisation is protected and that IT service expectations will be met? Jess Meyer investigates.

By Staff Writer • 6 min read • Wed, 1st Jun 2011
Outsourcing your computing makes sense
Outsourcing

Outsourcing your computing makes sense

Outsourcing IT can save new businesses thousands annually, offering comprehensive support and reducing overheads. Explore key factors to consider.

By Staff Writer • 3 min read • Tue, 1st Jun 2010