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Telephony stories

Simwood debuts on-net AI agents for carriers, MSPs
Software-as-a-Service

Simwood debuts on-net AI agents for carriers, MSPs

Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026
NFON aims for market leadership with new AI strategy
Digital Transformation

NFON aims for market leadership with new AI strategy

NFON has unveiled its ambitious NFON NEXT 2027 strategy, aiming for market leadership in AI-driven business communications and significant revenue growth.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025
Gamma to acquire STARFACE to boost cloud market in Europe
Unified Communications

Gamma to acquire STARFACE to boost cloud market in Europe

Gamma plans to acquire STARFACE Group from Maxburg to strengthen its foothold in Europe's cloud communications market, pending regulatory approval.

By Catherine Knowles • 3 min read • Fri, 17th Jan 2025
Derby & Burton NHS to upgrade telephony with Cinos partnership
Unified Communications

Derby & Burton NHS to upgrade telephony with Cinos partnership

University Hospitals of Derby and Burton NHS Trust partners with Cinos to launch cloud-based telephony service improving cross-site communication and collaboration.

By Shannon Williams • 3 min read • Fri, 6th Sep 2024
Evolve appoints industry veteran Stuart Milroy as Head of Technical Delivery
DevOps

Evolve appoints industry veteran Stuart Milroy as Head of Technical Delivery

IT industry veteran Stuart Milroy joins Evolve as Head of Technical Delivery, bringing his three decades of experience to refine project management and bolster service delivery.

By Imee Dequito • 2 min read • Wed, 17th Apr 2024

Global Stories

Telephony stories

Ian Groves secures second GTIA council term for UK
Digital Transformation

Ian Groves secures second GTIA council term for UK

Start Tech leader Ian Groves wins second three-year term on GTIA's UK and Ireland Executive Council, strengthening his role in the IT channel.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
CommBox unveils Era AI Voice to transform call centres
Unified Communications

CommBox unveils Era AI Voice to transform call centres

CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.

By Sofiah Nichole Salivio • 3 min read • Wed, 28th Jan 2026
Enreach & Cataleya launch APAC white-label UCaaS push
Customer Relationship Management

Enreach & Cataleya launch APAC white-label UCaaS push

Enreach and Cataleya team up to launch a white-label UCaaS platform for APAC service providers, targeting booming cloud comms demand.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 9th Jan 2026
Hands-on review: Yealink WH64 Hybrid Dual UC DECT wireless headset
Unified Communications

Hands-on review: Yealink WH64 Hybrid Dual UC DECT wireless headset

Yealink's WH64 Hybrid Dual UC DECT headset delivers crisp calls, strong music performance and all-day comfort for busy open-plan offices.

By Darren Price • 3 min read • Thu, 18th Dec 2025
Odigo acquisition boosts ALE Connect hybrid CCaaS push
Unified Communications

Odigo acquisition boosts ALE Connect hybrid CCaaS push

Odigo's takeover of Akio deepens its ALE Connect alliance with Alcatel-Lucent Enterprise, accelerating hybrid CCaaS and agentic AI innovation.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025
Salesforce & Google deepen AI partnership with Agentforce 360
Customer Relationship Management

Salesforce & Google deepen AI partnership with Agentforce 360

Salesforce and Google deepen AI partnership with Agentforce 360, integrating Gemini Enterprise to boost productivity and streamline workflows across Google Workspace.

By Jed Nykolle Harme • 4 min read • Fri, 17th Oct 2025
Zoom & Mitel launch hybrid communications solution
Unified Communications

Zoom & Mitel launch hybrid communications solution

Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.

By Catherine Knowles • 3 min read • Thu, 6th Mar 2025
Alcatel-Lucent Enterprise wins cloud award for best telephony use
Software-as-a-Service

Alcatel-Lucent Enterprise wins cloud award for best telephony use

Alcatel-Lucent Enterprise has won the Best Use of Telephony / Unified Communications in Cloud Computing at the 2024/25 Cloud Awards, showcasing excellence in innovation.

By Melania Watson • 2 min read • Fri, 21st Feb 2025
RingCentral leads 2024 Gartner Magic Quadrant for UCaaS
Unified Communications

RingCentral leads 2024 Gartner Magic Quadrant for UCaaS

RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.

By Kaleah Salmon • 2 min read • Thu, 24th Oct 2024
Unified communications market to expand to USD $187.6 billion by 2031
Unified Communications

Unified communications market to expand to USD $187.6 billion by 2031

New research reveals the global unified communications market will soar from USD $48.1B in 2021 to USD $187.6B by 2031, driven by digital transformation and remote work trends.

By Kaleah Salmon • 3 min read • Tue, 21st May 2024

Stories from Other Regions

Telephony stories

Austin Technology acquires Lumity to boost AI & automation services
Unified Communications

Austin Technology acquires Lumity to boost AI & automation services

Austin Technology has acquired Perth-based Lumity to bolster AI, automation, cloud, and telephony services for Australian businesses, expanding its tech capabilities.

By Kaleah Salmon • 4 min read • Wed, 10th Sep 2025
Meals on Wheels SA supporting its critical customer service function with UCaaS
Artificial Intelligence

Meals on Wheels SA supporting its critical customer service function with UCaaS

Meals on Wheels SA upgrades to RingCentral UCaaS, saving 30% in telecom costs while integrating paper-based fax services to accommodate tech-shy volunteers.

By RingCentral • 4 min read • Tue, 1st Oct 2024