Telephony stories
8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.
Unified Communications as a Service (UCaaS) and hosted IP telephony in Asia Pacific is growing due to security and reliability concerns, says Frost - Sullivan.
Analysis reveals a growing penchant for super-sized SIP trunk groups, indicating a degree of channel over-subscription that leads to associated cost increases.
Asia Pacific is set to become the growth engine for ALE, with ANZ leading the way, as local companies seize the opportunity to buy business outcomes.
Interactive Intelligence has released its latest customer engagement, unified communications and collaboration cloud services to the ANZ region.
Toshiba's UCedge unified communications solution has won a 2015 Unified Communications Product of the Year Award from TMC.
Voice Over Internet Protocol (VoIP) is becoming an increasingly popular choice and is undeniably on the rise in the enterprise and SME space.
Our aim is to be the grand central station of VoIP news, bringing together industry, implementers and end users together in one spot.
FMG swaps Avaya for Interactive Intelligence to enhance NZ rural insurance service with innovative multi-channel communication.
Companies investing in unified communications solutions report a tremendous return on investment for their efforts.
Maria Martinez-Torres of Microsoft NZ champions Lync as the future of corporate telephony, highlighting its comprehensive communication solutions.
Dean Hodgson of Zeacom stresses enhancing customer experience in contact centres as essential for reducing churn, with swift problem resolution.
Cloud is a fashionable buzz word at the moment, regularly thrown round by anyone who's got two cents to put in on upcoming IT trends.
Enterprises are shifting from traditional telephony to cloud-based solutions, sparking interest in the New Zealand market.
New Zealand climbs to 17th in ICT Development Index, surpassing Australia, but faces high costs in fixed telephony and broadband services.
Taiwanese rubber giant teams up with Dimension Data to upgrade its Internet telephony infrastructure, aiming to improve efficiency and collaboration.
New Zealand Police introduce round-the-clock non-emergency phone service to improve connection and trust with the public.
The extended partnership builds on the work Dimension Data is already doing with NZ Police across networking and other key programmes of work.
An IT solution by Brennan IT and Local Government Super has won an Excellence award from the Australian Institute of Superannuation Trustees.
Every vendor will talk about the flexibility of their systems; most, however, do not provide truly customised services.
