Virtual Assistant Stories - Page 4

UK Stories

Virtual Assistant stories

Espria and Five9 to provide cloud contact centre solutions

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

By Gaurav Sharma • 3 min read • Wed, 22nd Mar 2023

Global Stories

Virtual Assistant stories

Risk & Compliance

Diligent unveils AI suite to enhance risk management for GRC pros

Diligent unveils Diligent AI to enhance risk management for Governance, Risk, and Compliance professionals, integrating AI tools within its One Platform.

By Catherine Knowles • 3 min read • Thu, 13th Jun 2024

Artificial Intelligence

Unit4 unveils Smart Automation Services for business efficiency boost

Unit4 has launched Smart Automation Services, a series of AI-driven services designed to boost business efficiency and evolve user experience by integrating with their ERP suite, ERPx.

By Catherine Knowles • 3 min read • Thu, 28th Mar 2024

Data Protection

Sage reveals AI-powered assistant for accounting & finance sector

Sage introduces 'Sage Copilot', an AI-powered virtual assistant aimed at revolutionising productivity and amplifying growth for SMEs in the finance sector.

By Shannon Williams • 3 min read • Tue, 5th Mar 2024

Unified Communications

Cognizant and Microsoft launch AI-powered 'Innovation Assistant'

Cognizant partners with Microsoft to launch the Innovation Assistant, an AI-powered tool designed to bolster staff innovation and customer-led solutions.

By Catherine Knowles • 3 min read • Thu, 18th Jan 2024

Digital Transformation

Boomi unveils GenAI tool, Boomi GPT, simplifying automation

Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.

By Sean Mitchell • 3 min read • Fri, 6th Oct 2023

Unified Communications

61% of customers prefer to speak with chatbots - study

New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.

By Catherine Knowles • 3 min read • Fri, 21st Jul 2023

Customer Experience

Freshworks brings on new GPT-based enhancements to AI assistant

Using OpenAI's ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.

By Catherine Knowles • 3 min read • Tue, 28th Mar 2023

Data Analytics

Zoom Virtual Agent launched to assist customers and employees

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

By Catherine Knowles • 4 min read • Fri, 27th Jan 2023

Biometrics

Voice recognition software market to hit $10.5 billion by 2030

This advancement is due largely to the rise of artificial intelligence and natural language processing software, as well as improvements in computing power.

By Shannon Williams • 4 min read • Fri, 30th Dec 2022

Unified Communications

Vonage launches AI Virtual Assistant for better unified comms

Vonage launches AI Virtual Assistant for its unified communications solution, improving customer engagement through conversational AI.

By Catherine Knowles • 3 min read • Tue, 12th Oct 2021

Artificial Intelligence

Zoho's ManageEngine updates AI assistant with conversational analytical capabilities

Zoho's ManageEngine updates AI assistant with augmented analytics capabilities, providing narrative insights with zero human interaction.

By Ryan Morris-Reade • 2 min read • Thu, 29th Jul 2021

Unified Communications

DRUID releases Oxygen, making AI-driven virtual assistant deployments faster and easier

AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.

By Ryan Morris-Reade • 3 min read • Mon, 28th Jun 2021

EduTech

Kiwi company builds AI assistant with IBM Watson

Kiwi company Replikr is creating an AI bot, Emma, with IBM Watson Assistant to guide auditors through training and career options.

By Catherine Knowles • 3 min read • Fri, 22nd Jan 2021

Unified Communications

Lucidworks develops deep learning solution to make chatbots smarter

The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.

By Staff Writer • 2 min read • Tue, 19th May 2020

Unified Communications

NZ-made virtual vet nurse launches to help struggling vets

A New Zealand-made virtual vet nurse named Sophie, developed by tech firm Ambit, launches free of charge to support struggling vet clinics amidst COVID-19.

By Nick Forrester • 3 min read • Tue, 12th May 2020

IT Automation

Ivanti launches automated assistants to empower IT teams

Ivanti introduces automated Ivanti Assistants, enhancing endpoint self-healing to support IT teams by proactively identifying and addressing user issues.

By Catherine Knowles • 3 min read • Fri, 3rd Apr 2020