Customer engagement stories
ECI launches AI Agent to streamline eCommerce operations & fraud detection
Yesterday
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customer engagement
ECI launches an AI Agent within its EvolutionX platform to help eCommerce merchants streamline operations, boost revenue, and improve fraud detection in real time.
Expereo appoints Noel Hamill as Chief Marketing Officer to lead growth
Yesterday
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customer engagement
Expereo appoints Noel Hamill as Chief Marketing Officer to spearhead global marketing and drive growth of its expereoOne Network-as-a-Service platform.
How human agents can work with AI to elevate contact centre outcomes for customers
2 days ago
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customer engagement
Combining human empathy with AI’s smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.
Black Friday shifts to season-long shopping with value focus
3 days ago
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customer engagement
Black Friday is no longer a single-day event, evolving into a season-long shopping period focused on value, wellbeing, and experiences, says new research.
B2B tech CMOs face pressure to prove ROI amid wider remits
3 days ago
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customer engagement
B2B technology CMOs face greater pressure to prove ROI amid wider roles, budget cuts, and rising AI use, reveals the CMO Survey 2025.
UK marketers struggle with brand differentiation as AI rises
4 days ago
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customer engagement
Nearly a third of UK marketers find it tough to differentiate their brands amid rising competition and AI-generated content as 2026 approaches.
Amperity introduces Real-Time Profiles for instant personalisation
4 days ago
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customer engagement
Amperity launches Real-Time Profiles, combining live activity with historical data to enable instant, personalised customer experiences across marketing and service.
Kordia to deliver Dialpad’s AI-powered contact centres locally
Last week
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customer engagement
Kordia is now a Managed Services Partner to deliver Dialpad’s AI-powered contact centre solutions in New Zealand, enhancing local support and customer engagement.
Beyond the transaction: Top loyalty trends for 2026
Last week
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customer engagement
Loyalty experts in APAC predict 2026 will see AI-driven hyperpersonalisation, real-time offers, gamification, and seamless omnichannel experiences revolutionising customer loyalty.
Showpad & Bigtincan unite under new CEO to drive AI sales growth
Last week
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customer engagement
Showpad and Bigtincan have merged under new CEO Apratim Purakayastha to lead growth in AI-powered sales enablement across 50 countries.
UK businesses urged to blend agility & discipline for 2026 growth
Last week
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customer engagement
UK firms advised to combine agility and discipline in 2026 amid modest growth, tech advances, ESG focus, and evolving workforce and regulations.
Zendesk named leader for AI-first customer service by Gartner
Last week
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customer engagement
Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.
Paytronix unveils AI tool to boost hospitality marketing campaigns
Last week
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customer engagement
Paytronix launches Journey Builder, an AI tool that automates personalised marketing campaigns for restaurants and convenience stores in real time.
QSIC expands APAC retail media team with Jaclyn Shaw appointment
Last week
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customer engagement
QSIC appoints Jaclyn Shaw as Retail Media Partnerships Lead for APAC amid rising demand for in-store retail media and business expansion in the region.
Informatica unveils agentic AI updates to boost data trust & security
Last week
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customer engagement
Informatica updates its Intelligent Data Management Cloud with new agentic AI features, enhancing data trust, security and automation for enterprises.
Furniture retailers see 3D & AR overtaking traditional photos
Last week
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customer engagement
A Fixtuur study reveals 79% of furniture retailers now prefer 3D and AR over traditional photos, boosting sales and enhancing customer engagement online.
Teradata launches AI Services to help firms achieve real ROI
Last week
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customer engagement
Teradata unveils AI Services to help firms move AI from pilots to production, delivering clear ROI with expert guidance and sprint-based deployment.
Wavenet & 8x8 join forces to enhance enterprise communications
Last month
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customer engagement
Wavenet partners with 8x8 to deliver advanced enterprise communications, enhancing customer engagement and digital collaboration across Europe.
One in three consumers swap at least one app for AI assistant
Last month
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customer engagement
Nearly one in three consumers have replaced at least one app with an AI assistant, citing greater convenience and faster results, a TELUS Digital survey finds.
IAG partners with Adobe to personalise insurance customer journeys
Last month
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customer engagement
Insurance Australia Group teams up with Adobe to use AI for personalised, seamless customer experiences across its retail insurance brands.