Customer retention stories - Page 3
Cover Genius names chief revenue officer & marketing head
Last month
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digital transformation
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fintech
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cx
Cover Genius expands leadership team with Jennifer Aubert Parker as Chief Revenue Officer and Nidhi Daga as Global Senior Vice President, Marketing.
AI & invoicing friction shape B2B buying in Europe
Last month
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digital transformation
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fintech
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cx
European B2B buyers increasingly value seamless invoicing, onboarding and payment experience over price when choosing repeat suppliers.
SAP finds UK brands overestimate customer experience
Last month
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crm
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digital transformation
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cx
SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.
SD Worx targets Irish SMEs as payroll rules tighten
Last month
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data protection
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cx
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martech
SD Worx Ireland eyes 25% payroll share as tighter rules and EUR €3 million SME push fuel demand for compliant, automated pay systems.
Qualtrics unveils AI tools to fix customer issues fast
Last month
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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Upgrade advantage: Future-proofing for partners, MSPs and MSSPs
Last month
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firewalls
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network security
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cx
SonicWall's future-proof firewalls help partners cut rip-and-replace, boost security and lock in long-term customer loyalty.
Tenable appoints Dino DiMarino to drive AI security growth
Last month
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network infrastructure
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digital transformation
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cloud security
Tenable appoints veteran cybersecurity sales leader Dino DiMarino as chief revenue officer to drive global growth in exposure and AI risk.
Qualtrics named Leader in Gartner Voice of Customer
Last month
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uc
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data analytics
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digital transformation
Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.
Zendesk to acquire Forethought in agentic AI expansion
Last month
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digital transformation
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cx
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martech
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
Zendesk to buy Forethought in agentic AI expansion drive
Last month
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uc
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digital transformation
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cx
Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
SIOS wins triple honours for leadership & support teams
Last month
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dr
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devops
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hybrid cloud
SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.
Elastic says AI search & context now decide customer loyalty
Last month
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hybrid cloud
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data analytics
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digital transformation
Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.
Distributors stockpile as Phocas flags planning gaps
Last month
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data analytics
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digital transformation
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cx
Distributors stockpile more inventory as a Phocas report warns planning gaps and data limits are raising costs and operational complexity.
Tamr doubles SaaS revenue as AI drives data mastering
Last month
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uc
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data analytics
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digital transformation
Tamr's direct SaaS revenue surges 102% as enterprises embrace AI-driven data mastering to underpin production-ready AI deployments.
Four women who are nailing loyalty with customer experience front and centre
Last month
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cx
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martech
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commerce systems
Four female founders are redefining loyalty, using VIP tiers and experiences to build data-rich communities and drive soaring revenues.
Amperity hires Bridget Perry as Chief Marketing Officer
Last month
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data protection
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digital transformation
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cx
Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.
Grafana: Turning data chaos into developer efficiency and CFO savings
Last month
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devops
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data analytics
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siem
Grafana leans on AI-powered observability and Adaptive Telemetry to sharpen developer insight while slashing cloud bills by up to 50%.
How less can be more for bootstrapped AI startups
Last month
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digital transformation
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cx
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martech
For bootstrapped AI startups, resisting scale and mastering a tight niche can build stronger products, brands and finances.
DC Advisory hires Oliver Parker to lead London tech M&A
Last month
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fintech
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cx
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martech
DC Advisory has hired Oliver Parker as London Managing Director in its Technology & Software team, boosting senior software M&A firepower.
Stampede tech boosts Starfish Loves Coffee loyalty
Fri, 27th Feb 2026
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crm
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cx
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martech
London brunch spot Starfish Loves Coffee hits 85-90% retention after Jubilee push using Stampede's automated guest engagement platform.