Customer service stories - Page 25
Hitachi Data Systems unveils 'IT Operations Director'
Mon, 11th Apr 2011
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soc
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nz
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hitachi
Integrated IT service to be pitched at resellers looking to increase account penetration and reduce customer ICT costs by up to 43%.
Juniper eyes customer service-led approach
Tue, 22nd Feb 2011
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crm
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martech
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juniper networks
Juniper Networks welcomes Mark Iles as VP for Australia and NZ, aiming for a customer service-driven approach to bolster its market lead.
Vodafone set on leading NZ customer service
Tue, 25th Jan 2011
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uc
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crm
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martech
Vodafone, outperformed by NZ banks in customer service, pledges significant improvements to claim the top spot, including onshore support and enhanced tools.
Telcos fail at customer service
Mon, 24th Jan 2011
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crm
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uc
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martech
NZ banks outrank telcos in customer service, with one in five Kiwis dissatisfied with their phone company, a new survey reveals.
I want an iPhone
Wed, 1st Dec 2010
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risk & compliance
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smartphones
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personal computing devices
Apple’s iPhone could revolutionise the workplace, but when should businesses provide employees with the latest consumer devices and applications?.
Who’s managing your 0800 phone bill?
Sun, 1st Aug 2010
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uc
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crm
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martech
Is your 0800 call wait costing more than you think? Absences in NZ call centres could inflate your phone bill dramatically.
Telcoinabox plunges $2 million into expansion
Mon, 19th Jul 2010
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uc
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it training
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telco
Telcoinabox invests USD $2 million to centralise its support operations in Sydney, aiming for a 25% increase in service providers and greater efficiency.
Hitachi opens NZ support division
Thu, 8th Jul 2010
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storage
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hitachi
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nz
Hitachi picks ex-Sun Storage and Systems Sales Specialist, Paul Lewer (pictured), to head up New Zealand sales.
Report: Value of social media missed by SMEs
Thu, 3rd Jun 2010
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cx
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martech
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power / energy
Small business owners are still missing opportunities to get customers through using social media, according to a new study in the US.
Twitter launches Business Centre
Wed, 12th May 2010
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twitter
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customer service
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feedback
Twitter is testing new features for businesses, including the ability to accept direct messages from anyone, according to Mashable.
Datastor wins Symantec award
Wed, 28th Apr 2010
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partner programmes
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japan
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symantec
The distributor has been recognised as a leading channel partner at Symantec's Inaugural APJ Partner Conference 2010.
Epicor eyes APAC expansion
Thu, 22nd Apr 2010
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customer service
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asia pacific
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nz
Epicor Software has appointed Craig Charlton (pictured) to the new role of Vice President of Operations for the Asia Pacific region.
Oceanus UK acquires Australian IT firm Erilis
Wed, 17th Mar 2010
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ecm
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martech
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customer service
Oceanus UK has acquired Australian company Erilis to expand its global footprint and develop new business in Asia Pacific.
YOU CALL THAT CUSTOMER SERVICE?
Mon, 1st Mar 2010
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crm
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martech
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commerce systems
In a tale of neglected customer service, a bank's promise falls short, leaving a traveller stranded and a family distressed.
Mainfreight trucking in Asia with Citrix
Thu, 14th Jan 2010
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virtualisation
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supply chain systems
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citrix
Mainfreight has overhauled its entire IT environment in China and Hong Kong and deployed a virtualisation solution from Citrix which supports 160 users.
Vodafone and Telecom worst in Consumer survey
Tue, 5th Jan 2010
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uc
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telco
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telstraclear
Vodafone and Telecom have been ranked the worst ISPs in New Zealand by a Consumer survey, with only 57% and 63% satisfaction rates respectively.
Touching base
Tue, 1st Dec 2009
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iam
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cybersecurity
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customer service
Outsourcer base2 is helping customers with their ICT struggles through its managed service offerings. How did it all begin?.
Ticking those positive boxes
Sun, 1st Nov 2009
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cx
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martech
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nz
Customer satisfaction is key to long-term business success. Discover why top companies focus on superior service over price cuts. Learn how to get started.
Union pickets Telecom AGM, customers face delays
Thu, 1st Oct 2009
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northland
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customer service
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chorus
Union protesters disrupt Telecom AGM over Visionstream's new employment model; Northland customers face two-week delays for fault repairs, Auckland three days.
Creating New Zealand’s world-class channel
Wed, 1st Apr 2009
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it industry
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emc
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customers
Economic indicators may have taken a turn for the worse but that’s no reason for it to affect the quality and best practice of the channel.