Customer service stories - Page 35
Europcar adopts NICE CXone to standardise global customer service
Wed, 13th Dec 2023
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uc
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cx
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martech
Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
Sysdig hires Andy Dobrov to champion customer success & support
Wed, 13th Dec 2023
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cloud security
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application security
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breach prevention
Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.
Generative AI 2024 predictions for the finance industry from SAS experts
Wed, 13th Dec 2023
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cx
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martech
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risk & compliance
SAS experts predict mixed outcomes for the finance sector in 2024 due to the rise of generative AI and transformative tech.
Green Insurer teams up with IPI for advanced customer contact services
Mon, 11th Dec 2023
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uc
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hybrid & remote work
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agentic ai
Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.
UK firms losing £244bn annually due to poor data and revenue loss
Thu, 30th Nov 2023
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edutech
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digital entertainment
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apple
UK firms are hemorrhaging £244 billion a year due to poor data reconciliation causing profound revenue loss, putting jobs in danger.
Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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uc
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hyperscale
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
Diverge powers 1 million smart energy meters in Australia and New Zealand
Thu, 30th Nov 2023
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data analytics
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power / energy
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amazon
Amazon Web Services and Vector Technology Solutions' joint venture, Diverge, now powers over 1 million smart energy meters in Australia and New Zealand.
UK businesses regret two-thirds of recent software purchases
Thu, 30th Nov 2023
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advanced persistent threat protection
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supply chain
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cybersecurity
New survey reveals that over two-thirds of UK businesses regret their software purchases from the last 18 months.
Mobile Tornado expands UK presence through partnership with The Barcode Warehouse
Wed, 29th Nov 2023
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edutech
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supply chain
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healthtech
UK tech firm Mobile Tornado partners with The Barcode Warehouse, expanding its push-to-talk services in the national market.
dLocal, eSky strengthen partnership for payment solutions
Mon, 27th Nov 2023
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uc
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cx
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martech
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
ToolTime launches UK job management software for tradespeople
Tue, 21st Nov 2023
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ios
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apple
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cloud services
ToolTime has released its cloud-based job management software for UK tradespeople, aiming to streamline operations and save up to 30% working time.
SecurityBridge expands teams amid demand for SAP solutions
Thu, 16th Nov 2023
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partner programmes
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risk & compliance
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deloitte
Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.
Alibaba Cloud unveils advanced AI model and industry-specific versions at Apsara Conference
Wed, 15th Nov 2023
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digital transformation
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api
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llms
Alibaba Cloud has launched Tongyi Qianwen 2.0, an advanced AI model, alongside industry-specific versions at the Apsara Conference.
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TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Thu, 9th Nov 2023
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data protection
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data analytics
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martech
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
Suttons International and LogChain partner for digital supply chain enhancement
Thu, 2nd Nov 2023
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supply chain
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clean technologies
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sustainability
In a major move for logistics, Suttons International and LogChain join forces to advance digitisation and sustainability.
NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
Tue, 24th Oct 2023
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cx
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martech
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hcm
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.
Paymentology named 2023 technology leader in SPARK Matrix for CMS
Mon, 23rd Oct 2023
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customer service
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investment
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r&d
Paymentology lauded as a technology leader in the 2023 SPARK Matrix for Card Management System by Quadrant Knowledge Solutions.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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uc
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biometrics
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cx
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Lightware introduces new USB-C extender Active Optical Cables
Mon, 16th Oct 2023
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edutech
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gaming
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digital entertainment
Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.
How AI is reshaping global transport and fleet insurance
Fri, 13th Oct 2023
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data analytics
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fleet management
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ai
AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.