Customer service stories - Page 36
OneSpan named a leader in eSignature software vendors by IDC
Fri, 13th Oct 2023
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ecm
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martech
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cybersecurity
OneSpan was recognized for its customer service without sacrificing the security necessary for high-assurance interactions.
Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Fri, 13th Oct 2023
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cx
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martech
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smart home
Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.
Xero integrates GenAI for quicker, precise customer support
Thu, 12th Oct 2023
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fintech
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cx
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martech
Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.
Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Thu, 12th Oct 2023
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cx
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martech
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hcm
Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.
Enhancing inbuilding coverage for seamless retail transactions
Thu, 12th Oct 2023
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uc
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cx
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martech
Seamless indoor mobile coverage is crucial for the success of modern retail, according to Progility Technologies.
Survey says 75% of retail leaders to boost post-purchase experience
Tue, 10th Oct 2023
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cx
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martech
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customer service
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
Redefining finance: How AI is revolutionising banking & cybersecurity
Tue, 10th Oct 2023
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uc
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crypto
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fintech
AI is transforming the finance sector, improving customer service, battling fraud, and making repayments efficient.
iDenfy partners with NomadRem for enhanced fintech security
Mon, 9th Oct 2023
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fintech
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cx
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martech
iDenfy partners with NomadRem to enhance security and compliance in the fintech sector with advanced identity verification tools.
Oracle boosts customer experience with generative AI in Cloud CX platform
Wed, 20th Sep 2023
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uc
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cx
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martech
Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.
BeyondTrust achieves customer security certification
Fri, 15th Sep 2023
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iam
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risk & compliance
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cybersecurity
BeyondTrust, the specialists in intelligent identity and access security, have announced the company has achieved ISO 27001:2022 certification.
Lenovo starts reduced carbon transport service for sustainability
Wed, 6th Sep 2023
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clean technologies
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lenovo
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sustainability
The new solution empowers enterprises to achieve sustainability goals through a lower-carbon emissions alternative to transport IT purchases.
BotPenguin unveils advanced AI chatbots for better experience
Thu, 31st Aug 2023
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uc
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data analytics
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cx
BotPenguin's AI Chatbots offer personalized communication and integrations to enhance customer engagement and business operations.
Verizon executive joins Quantum-Secure encryption company
Thu, 24th Aug 2023
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uc
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data protection
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physical security
Ken Dixon, CEO of Tillman FiberCo LLC, joins Qrypt as an advisor. Qrypt offers quantum-secure encryption solutions for telecommunications.
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atNorth appoints Erling Gudmundsson as COO for Expansion
Tue, 15th Aug 2023
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hyperscale
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ai
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clean technologies
atNorth appoints Erling Gudmundsson as COO, strengthening its leadership team for sustainable digital infrastructure growth.
Got It's Agent Copilot to combat AI hallucinations for CX
Fri, 11th Aug 2023
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digital transformation
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genai
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llms
Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.
Freshworks unveils AI-powered customer service suite
Fri, 4th Aug 2023
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cx
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martech
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it automation
Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.
Ascensos uses Calabrio ONE to save 375 hours a week
Mon, 24th Jul 2023
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uc
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productivity
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contact centre
Ascensos is using Calabrio ONE to schedule 2,500 agents at seven contact centre locations in the United Kingdom, Romania, Turkey, and South Africa.
The five key pillars of exceptional customer contact
Fri, 14th Jul 2023
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saas
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uc
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cx
To succeed, brands need to go above and beyond to provide consistent experiences to their customers while also looking to make continuous improvements.
Conversational AI's role in optimising debt collection
Mon, 10th Jul 2023
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uc
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digital transformation
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fintech
By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.
New survey explores short term impact of generative AI
Thu, 29th Jun 2023
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genai
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ai
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software development
Most business leaders expect to adopt generative AI within the next three years to enhance productivity and customer service.