Customer service stories - Page 37

Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.

NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.

SolarWinds announces it's adding transformative artificial intelligence and machine learning capabilities to its IT service management solutions.

The company has implemented multiple SAP solutions, including SAP S/4HANA Private Cloud Edition, across its ANZ, Hawaii and California operations.

VikingCloud, a provider of cybersecurity and compliance solutions, has appointed Jim Burke as CEO to aid growth and strengthen its unified technology platform.

TripleLift, a digital media platform, appoints Amazon Ads veteran, Ed Dinichert, as its new Chief Revenue Officer to enhance advertising across every platform.

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

Oracle and Uber have announced a seven-year cloud partnership to accelerate innovation, help deliver new products to market, and drive increased profitability.

Hornetsecurity appoints Irvin Shillingford as Regional Manager for Northern Europe, aiming to increase product availability and limit cyber threats.

Cybersecurity expert Tim Anderson becomes new CCO of e2e-assure with overall responsibility for commercial strategy, sales, and business growth.

As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.

NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.

Dave Clark named CEO of TripleLift, replacing Eric Berry. Clark brings over 2 decades of experience in ad tech, streaming, software and publishing.

Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.

Sepura hires Rob Merrick as Broadband Products business development manager to grow their presence in the evolving LTE market space.

Rick Sporrer appointed as President of Danfoss North America, replacing John Galyen who is retiring after 15 years.

Danfoss North America's president, John Galyen, has retired and will be replaced by America sales VP, Rick Sporrer from 1 July.

Esker has been named a Challenger in the 2022 Gartner Magic Quadrant for Integrated Invoice-to-Cash Applications.

A new study has found that 70% of Australian sales and marketing leaders report increased customer turnover, up from 52% in a survey conducted last year.

No matter where businesses are in their digital transformation, sooner or later, implementing automation processes will become a daily activity.