Customer service stories - Page 38

Soul Machines signs five-year deal with Microsoft, using Azure technology to create personalised AI experiences. Opportunities for growth in service AI.

Despite calls for better data privacy amongst businesses and their customers, it doesn't mean that the data sharing game is over.

Most Australian organisations fail to meet consumer expectations around login technology, according to Auth0's international research.

AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.

A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.

Robotic Process Automation (RPA) is revolutionising the public sector, streamlining services and reducing costs while improving efficiency and service quality.

Jade Software and Ambit partner to deliver advanced AI chatbots, aiming to revolutionise customer service through natural and realistic digital experiences.

Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.

Sarah combines artificial and emotional intelligence for a new experience which redefines the link between man and machine.

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.

Bad customer service may not just be poor training, but a deliberate shield for systemic business flaws, a troubling report suggests.

CEOs aim for better customer experience, but poor technology management continues to disappoint, says journalist.

Transaction Services Group (TSG) has acquired UK-based direct debit billing provider Harlands Group, expanding its international operations.

Sir Richard Branson, Virgin Group founder, to address attendees at Microsoft's Worldwide Partner Conference in July in Los Angeles.

Outsourcer base2 is helping customers with their ICT struggles through its managed service offerings. How did it all begin?.