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Customer service Stories - Page 39

UK Stories

Customer service stories

Will AI mean the end of the road for my customer service career?
Customer Experience

Will AI mean the end of the road for my customer service career?

AI is transforming customer service careers, shifting roles from routine tasks to strategic, empathy-driven jobs enriched by data and technology.

By Iain Banks • 5 min read • Mon, 24th Nov 2025
The Great British switch-off: Why UK SMEs need to future-proof their communications
Unified Communications

The Great British switch-off: Why UK SMEs need to future-proof their communications

With the UK's PSTN network ending in 2027, over 5.5 million SMEs must urgently switch to digital communications to avoid disruption and boost resilience.

By Ollie Newby • 4 min read • Mon, 24th Nov 2025
Instagram safety campaign blocked over Meta influence concerns
Marketing Technologies

Instagram safety campaign blocked over Meta influence concerns

An Instagram safety campaign has been blocked by advertisers over fears it might upset Meta, highlighting Big Tech's influence in advertising decisions.

By Sean Mitchell • 3 min read • Sat, 22nd Nov 2025
CPaaS set to surpass contact centres as data & RCS evolve
Unified Communications

CPaaS set to surpass contact centres as data & RCS evolve

By 2026, CPaaS may surpass traditional contact centres as RCS adoption and AI drive automated, interactive customer engagement experiences.

By Jake MacAndrew • 3 min read • Sat, 22nd Nov 2025
Trixie partners with 3P Logistics to boost UK market growth
Supply Chain

Trixie partners with 3P Logistics to boost UK market growth

Trixie Pet Products partners with 3P Logistics for UK fulfilment to boost growth, reduce costs and enhance delivery across all sales channels.

By Catherine Knowles • 3 min read • Fri, 21st Nov 2025
Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service
Digital Transformation

Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service

GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.

By Amir Mehmood • 5 min read • Fri, 21st Nov 2025

Global Stories

Customer service stories

The operational backbone of modern organisations is being reimagine
Customer Relationship Management

The operational backbone of modern organisations is being reimagine

AI is evolving beyond ERP and CRM tools to become the operational backbone, integrating systems and automating workflows across organisations by 2026.

By Vab Mittal • 5 min read • Mon, 24th Nov 2025
Avalara wins 2026 Buyer's Choice Award for tax compliance tools
Enterprise Resource Planning

Avalara wins 2026 Buyer's Choice Award for tax compliance tools

Avalara has won the 2026 Buyer's Choice Award from TrustRadius, praised by customers for excelling in tax compliance tools and service quality.

By Melania Watson • 2 min read • Mon, 24th Nov 2025
Emirates partners with OpenAI to drive AI adoption across airline
Digital Transformation

Emirates partners with OpenAI to drive AI adoption across airline

Emirates has partnered with OpenAI to integrate AI, including ChatGPT Enterprise, across its operations, enhancing services and staff training in aviation.

By Sean Mitchell • 3 min read • Sat, 22nd Nov 2025
Retailers turn to AI to meet demand & secure Black Friday sales
Multi-factor authentication

Retailers turn to AI to meet demand & secure Black Friday sales

Retailers are turning to AI and unified tech to meet soaring Black Friday demand, enhancing customer service and boosting cybersecurity amid rising cyber threats.

By Melvin Hipolito • 4 min read • Fri, 21st Nov 2025
Luware unveils AI-powered Nimbus Companion for Teams support
Unified Communications

Luware unveils AI-powered Nimbus Companion for Teams support

Luware launches Nimbus Companion, an AI orchestration tool within Microsoft Teams that supports human agents during complex customer interactions.

By Catherine Knowles • 2 min read • Fri, 21st Nov 2025
Contact centre agent burnout costs top AUD $20 million yearly
Unified Communications

Contact centre agent burnout costs top AUD $20 million yearly

Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Hungry Jack's boosts digital agility with Azure cloud upgrade
Digital Transformation

Hungry Jack's boosts digital agility with Azure cloud upgrade

Hungry Jack's has upgraded its digital systems by migrating to Microsoft Azure with Rackspace Technology, boosting scalability and customer service agility across Australia.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025

Stories from Other Regions

Customer service stories

Financial firms turn to autonomous AI to boost growth & efficiency
Fintech

Financial firms turn to autonomous AI to boost growth & efficiency

Financial firms are deploying autonomous AI to fully automate routine tasks, boosting operational efficiency and focusing human effort on growth-driving work.

By Melvin Hipolito • 3 min read • Fri, 21st Nov 2025
What 2026 will demand from AI, CX, and payments, according to the people testing it
DevOps

What 2026 will demand from AI, CX, and payments, according to the people testing it

In 2026, firms must prioritise human-in-the-loop AI oversight, robust testing, and seamless payments to maintain trust and global customer satisfaction.

By Summer Weisberg • 4 min read • Fri, 21st Nov 2025
Boost Mobile slashes SIM & phone prices for Black Friday sale
Customer service

Boost Mobile slashes SIM & phone prices for Black Friday sale

Boost Mobile cuts prepaid SIM and refurbished phone prices up to 74% and 15% respectively in Black Friday deals across Australia.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Yarra City Council upgrades IT to manage AUD $2 billion assets
Document Management

Yarra City Council upgrades IT to manage AUD $2 billion assets

Yarra City Council partners with TechnologyOne to upgrade IT, enhancing management of AUD $2 billion assets and speeding up customer service delivery.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025